This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2013 Volkswagen Tiguan. While driving approximately 35 mph, the vehicle shook and vibrated. As the contact attempted to make a turn, the steering lost power and the steering wheel and air bag warning indicators illuminated. The vehicle was taken to the dealer (palmetto 57 Volkswagen in opa locka, Florida) where a diagnostic test was performed. The dealer stated that the vehicle was out of warranty and referred the contact to NHTSA. The contact received notification of NHTSA campaign number: 15V483000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. Parts distribution disconnect.
My steering wheel began to make a clicking noise when I turned the wheel in either direction. Shortly after that happened, I turned into a parking spot and I felt a slight tension at the wheel and then a pop and my airbag light came on. We took it in to the dealership and were notified that the air back clock spring had failed and that it would have to be replaced. When I searched the NHTSA site, I found that there is a recall for 2013 Volkswagen Tiguan's for this specific item but that my VIN number is not one of the vehicles listed in the recall. So now I'm facing an $800 repair bill for an item that's already been identified for a recall, but my VIN number does not match.
When driving vehicle it will get up to 40 speed and not above and stall out to 0 mph. The vehicle will not move and stall for duration of time, then it will driving at a low speed under 10-20mph. At the time of purchase, I made it known to the brandon Volkswagen dealership, fidelity bank and Volkswagen America. I had two warranties and the problem were told me in 2012 and 2013, by brandon Volkswagen the problem were resolved. In July 2015 through August 2015 the brandon Volkswagen informed that a part does not existed to correct my problems for several recalls. The vehicle was non-operable on a major highway 301hwy.
The contact owns a 2013 Volkswagen Tiguan. While driving approximately 70 mph, there was a clicking sound that came from the steering wheel. All of the controls on the steering wheel failed to work, including the horn, and the air bag warning indicator illuminated. The contact pulled over and powered the vehicle off and back on; however, the failure persisted. The vehicle was taken to the dealer and the contact was informed that the VIN was included in NHTSA campaign number: 15V483000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000. The VIN was unavailable.
I purchased a 2012 VW Tiguan and started having problems with this vehicle at about 15,000 miles when the fuel pump and modulator went bad.. after that I went through 2 or 3 more fuel pumps on the vehicle, the steering column failed. Unsatisfied with the cars performance I voiced my opinion to the dealership; asking to get out of the vehicle. They contacted VW who agreed to place me in a 2013 model and gave about $4500 towards my costs of the updated model; which I still lost considerable money on because of a very low trade in value; but I wanted a safe vehicle for me and my family. Now I had the 2013 for over a year and 21,000 miles roles on and my fuel pump went out on this car. It happened while I was making a right turn into traffic and the car died almost causing my family and I to have a serious accident. The dealer replaced the fuel pump and module once again. I contacted VW and explained my wife and I are scared this problem will continue to happen and have found multiple sources including the dealer stating this problem continues to occur and I fear for my safety while driving. I also have been very patient with them regarding the multiple inconveniences this has been for me with multiple vehicles. They refused to help me and just continue with the original warranty. I asked for consideration to please be taken out of this vehicle and they out right refused to hear me. Now I have a car that I owe money on, cannot afford to trade in, with a known mechanical problem. My wife is scared to drive in the car and will not allow me to travel with my kids. VW was only concerned about the bottom line and not the customer experience. The rep would not interject his own feelings however he did say given my VW experience he does not blame me for wanting out of the car; but VW would not help. All I asked for was a vehicle that will provide safety for me and my family.
A D V E R T I S E M E N T S
- Miami Lake, FL, USA