My air bag light is on, my steering makes a clicking sound and I now have no horn. The horn has stopped working because of the existing problem. I contacted the VW dealer and was told although there is a recall on the 2010-2014 for this problem, my specific vehicle is not included in the recall. It seem only special owners are taken care of although my vehicle has the same identical problem. I should not be having this problem with the low mileage on my vehicle. This is no good.
I too share with numerous others that my recalled 2013 VW Tjguan clock spring failed. I participated in the recall and had my 2nd clock spring for my VW installed on 12-22-15 @ 48,545 miles. 2-21-18 I had my 3rd clock spring installed at 60,214 miles. The 3rd clock spring cost me $631.83, money I did not have to spend. Pretty pissed when I went home. Did a little Google research on clock springs and learned that clock springs should last the life of the car or at least 80,000 miles. I also observed that there are a lot of us with this same issue with VW. I saw that NHTSA was investigating VW 416,000 different models.
I wrote a grievance letter to VW trying to be reimbursed for what is clearly a defect with the VW Clock springs (even the recall letter states that this is a defect in VW Tiguans) so why am I (we) paying for it???
Sarah a VW Customer Care Advocate responded that the 3rd clock spring did not fall in the Square Part
Warranty 12 month 12,000 miles which ever comes first. Well I missed the warranty by 2 months...it was 14 months and 11,670 miles. I understand the warranty policy but Sarah did not address my grievance that this is a VW clock spring defect.
The clock spring failures have to be a defect with VW's and they are not accepting responsibility for this defect. Sarah did not address the nature of my grievance that is it a defect in VW's. Why do we the customer have to assume the burden of costs when it is a VW defect, this is unethical I am losing all trust in VW (with the diesel scam this situation reinforces my distrust in this company). I am female and on disability it is hard to find trustworthy mechanics and I sure don't trust VW now. I am writing my third grievance letter to VW trying to get them to reimburse me for their known defect in clock springs.
Wheel Clock Spring fault - recall for this make and model and year but did not include this specific VIN. VW say they will "look into" a partial reimbursement after I pay the dealer a $100 diagnostic fee. This is an obvious fault with this car - many other complaints online. Thinking of reporting to local Media Outlet.
- Sharron S.,
Saint Petersburg, FL, US
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A D V E R T I S E M E N T S
My air bag light is on, my steering makes a clicking sound and I now have no horn. The horn has stopped working because of the existing problem. I contacted the VW dealer and was told although there is a recall on the 2010-2014 for this problem, my specific vehicle is not included in the recall. It seem only special owners are taken care of although my vehicle has the same identical problem. I should not be having this problem with the low mileage on my vehicle. This is no good.
- Brian S., Orlando, FL, US