This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A few days prior to this incident, I noticed a crunching noise as I would turn the steering wheel every now and then. As I was turning right to pull into my driveway, I heard the clock spring crunch and finally give up. Airbag light on. Airbag error when I start the car. Steering wheel buttons and horn unresponsive.
My 2013 Volkswagen Tiguan has had an airbag light on the instruments display since early March of 2022. At the same time lights on the steering wheel no longer illuminate and the horn does not function. I had earlier received a recall notice and took the car to my dealer for analysis on March 14. The service technician determined that the clock spring was defective and on and ordered the part which he said may be a week or two. I have checked with my dealer's part's department every month since then, and no part has arrived. I have been told that it is a supply issue. I am especially concerned that I have had several very close calls on limited access highways when a car has nearly veered into my car from a lane either from the left or the right, and I have no horn to alert the other driver who for some reason has failed to see me. I also am concerned that having a collision and having to airbag could be a very serious accident causing severe injury or death. This vehicle in unsafe and will not pass inspection.
The contact owns a 2013 Volkswagen Tiguan. The contact stated that air bag error message was displayed. The electrical system on the steering wheel was blank. The contact was unsure if the horn was operable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 90,000. The VIN was invalid.
The panoramic sun roof causing water in vehicle.moldy smell, windshield moisture. Gasket do not appear to be cracked or damaged. 2013 wv Tiguan. Started after 5 years of ownership. Car was parked. No visible water marks on head liner. Recently had heavy rain. I believe safety risk. Wires under seat, mold, visibility.
Steering wheel made clicking noise, suddenly the airbag light came on and no steering wheel controls would work while driving down the highway. Looked up that it could be the recall on the clock spring stating debris could get into the area and cause a failure. Spoke with VW of America, states the vehicle is only covered up to 120,000 (my mileage at time of call to VW was 135K). Given this is a known issue for these vehicles and the investigation even needed to be re-opened in 2018, you think the company would care about the safety of their customers as I am now driving a vehicle with an airbag that won't deploy upon impact (possibly fatal).
- Saint Helens, OR, USA
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Volkswagen-Tiguan, 2013 - clock spring is out. By the look of the the complaints, this a common problem. Cost - $650 for replacement - but, replacing can cause a further problem according to local vk dealer, where the whole steer electrical system will have issues which will lead to another $1500. Dont have a choice than to fix. A cost vk should be paying for on recall. Oh wait mine was not in the recall..previously allowed. Others continue to have issues.
I was driving my Volkswagen 2013 Tiguan down I-95 with my toddler daughter N the car when all of a sudden the steering wheel jerked very hard almost crashing us into another car. When I pulled over to safety the steering wheel light was on the dash lighting up along with a light that says epc. I did not feel safe driving the vehicle so I called a tow to come pick us up. About a few weeks later I was told my Volkswagen that they did not see the problem after coming there multiple times and having to pay the diagnostic fee each time that there was no issue because the light will go on and off. I told it to another shop where I paid 1,200 to replace the whole steering wheel. After that was fixed another problem just pops up out of the blue which is the airbag light. My horn no longer is working nor is my cruise control which is dangerous. So I can no longer drive this car with my children inside because I do not feel safe.
While driving the vehicle the epc light and check engine light came on, the vehicle then began to lose power and slow down as I was driving. The vehicle struggles to get power and even changing the spark plugs and coils has not worked as the vehicle continues to do the same thing.
A-L-L post 2010 german cars have a battery management system (bms) which is a really cool feature---when it is working and serviced properly. VW, who invented the system, has software/sensors that will take a dying car battery & attenuate it with higher charging values to compensate for the diminished capacity of said dying battery. My oem 5 year old battery died on me two months ago and I replaced it with a new duracell agm (VW Tiguan fitted) battery from battery & bulbs. I'm happy. Then I bought a bluedriver odb2 module and was invited to join their beta testing, which allowed customers to enter their own bem tag code information & register the batteries to their cars without being hit with a dealer $100 convenience fee. Now get this: I called not one but two VW dealerships A-N-D VW corporate and nobody heard of the procedure, which is hysterical since VW invented it!!! I then called BMW elk grove (see: Mr. Trevor kagesiro (916) 687-9046 nello BMW elk grove, ca). Service advisor Mr. Kagehiro said "if you don't register yer new battery to your car's battery mgt system, it will use the old battery's values & O-V-E-R-C-H-A-R-G-E both your new battery & your alternator!!! this constitutes a saftey issue because if your battery & alternator is destroyed because of VW's non compliance with its own service bulletins---you could potentially get people killed because their car would have stranded them due to a now destroyed new battery & alternator!!! BMW charges $90 to input the new battery values (does not have to be oem) into BMW's battery mgt system via their proprietary obd2 scanner but won't do my car because it's only a lowly VW!!! requested remedy: Compel Volkswagen to identify the bem tag code (located on their oem batteries) and the work around to allow non oem batteries to register the battery by VW consumers. This effects every VW owner!!!
The contact owns a 2013 Volkswagen Tiguan. The contact stated that the air bag warning indicator illuminated and the steering wheel features became inoperable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact stated that the failure was similar to NHTSA campaign number: 15V483000 (air bags). The failure mileage was 56,000. The VIN was not available.
The airbag, horn, steering wheel and steering wheel controls on my 2013 VW Tiguan stopped working twice in the last 1 1/2 years and just stopped working again. The clock spring was replaced which solved the issue but this is the 3rd time this issue has happened in 1 1/2 years. This is a serious safety issue since and I don't feel safe letting my wife drive this vehicle anymore. Something needs to be done about this issue. Stories like mine are all over the internet and the vehicle should be recalled.
Problem with accidental deployment of electronic parking brake: This is a major design problem with an inexpensive fix. The way the Tiguan has been designed, it parking level is flush to the cup holder. Last week, I spilt my coffee on my charging cluster (in first cup holder) and accidentally deployed the park brake at 70mph and it locked up the wheels...on the freeway 🛣!!! this defect covers model years 2009-2017 1st gen Tiguans. The fix is cheap & easy. Although I have tapes a business card over it, I plan to craft a rocker piece to easily secure the parking brake needs to be deployed while the vehicle is stopped.
Had the clock spring break on our 2013 VW Tiguan - made a grindingish noise when making a standard turn and the airbag light came up on the dashboard. Steering wheel electronics (horn and controls) stopped working.
An airbag error message went on while my wife was driving in June 2018. She noticed that the after the airbag error cane on that the controls on the steering wheel and the horn stopped working as well. We took the vehicle to dirito brothers VW for servicing and they said the clock spring failed and needed to replaced. They replaced the part which resolved the issues until today when the airbag error light came on again and the steering controls and horn stopped working again. That is a second failure in 3 months. My wife drives my kids in this vehicle and it's unsettling to think that there is an obviously defective part that renders her airbag and horn useless putting them in harms way. I have an appointment with dirito brothers to replace the part again but have lost confidence. I noticed many articles and blog posts about this issue as well as an NHTSA investigation into it. Please re-investigate this issue. I can't imagine that I'm the only person complaining. Thank you.
The car loses power when accelerating and epc lights and oil pressure lights illuminate and disappear seems very dangerous and I am not the only person who this is happening
All button of steering wheel is dead, airbag indicator is on all the time, horn is dead, center front upper left switch of dim light is out of order. It did not start at once. Above phenomena occurred one by one. It seems there is a problem with clock spring which VW had recall in 2015.
The steering wheel controls and air bags do not work. This is a commonly known issue with VW for the year and model of this vehicle, although VW states this VIN is outside of the 'recalled group', it clearly has the exact same issue with the same recalled parts. The airbag clock spring is the issue that has worn out and the electrical components and air bags in the steering wheel are now rendered useless. The dealership themselves have told me they have seen this issue on numerous VW vehicles and have not expanded their radius of vins included in the faulty parts.
Clockspring in the steering column has failed causing air bag light to come on and on one instance the blinkers did not work. A minor cracking first was heard in vehicle during turning. Eventually a turn was made and the airbag light came on and no controls on the steering wheel worked.
My steering wheel clicks while turning, air bag light is on, horn and steering controls don't work. I contacted the dealership who told me this was a common issue and the recall to fix it had been done in 2015 by the previous owner. I was told I would have to pay to fix it this time. So VW gets to claim to fix the problem by supposedly putting a new clock spring in, that fails in the same time frame as the previous defective clock spring. This is ridiculous. Will never buy a VW again.
After driving about 2 hours on a freeway the airbag light came on while turning onto a city street after exiting the freeway. All steering wheel controls and horn had stopped working when the airbag light came on as well. This seems to be the exact failure described in the clock spring recall issued in 2015 for this vehicle though it seems as though the recall may have already been repaired on my car.
A D V E R T I S E M E N T S
- Smyrna, TN, USA