This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel door actuator intermittently jams prevents access to the fuel nozzle. Yes, the car was off and locks disengaged. I had to spend $304 have the part replaced so that I can fuel my car. I researched this issue online VW drivers across models have experienced this issue.
The rear driver side door handle fell off completely (both pieces) when I was trying to get in the back seat (simply opening the door by pulling on the handle). Apparently this has been an issue for years (people complaining about it since 2011 across multiple VW models). One person's forum post said there was a free retrofit kit (turns out they are from the uk) because it is a known problem. However, Volkswagen of America says they have never heard of this problem. I've uploaded a few of the dozen's of forum entries of people saying this happened to them, and a photo of my door handle. It appears that dealerships only fix it if it's under warranty here in the us.
We rented the vehicle from hertz at denver international airport. When we parked the car to go to a restaurant, we could not unlock the doors and thus could not get out of the car. We phoned hertz and were told we could exchange the car for a different car at the airport. On the way to the airport, we kept seeing sporadic warning signals on the dashboard that various doors were open. They were not open. The attendants at hertz had trouble unlocking the doors as well. Fortunately, we contacted our daughter by cell phone who did some research on the car on the internet and found that there is a hidden keyhole on the exterior of the driver's side door that was covered by a snap-on piece of molding. Our daughter was able to communicate how to access the keyhole to the hertz attendants who then succeeded in opening the doors. The windows were operative, but were too small for older folks like ourselves to use as an egress, certainly not without help. This is potentially a very dangerous situtation since it could be impossible to extract passnegers from a vehicle that suffers an accident. Also, passengers could arrive at a desitination late at night and with insufficient fuel, and find themselves unable to get out of the car or drive somewhere else for help.
- Livermore, CA, USA
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- East Orange, NJ, USA