This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Pulling out of parking space with steering wheel turned to the left. Heard and felt a "click/grind" in steering wheel and airbag error light illuminated on dash.Front driver airbag error, airbag will not deploy in the event of a collision. Horn does not work. Steering wheel controls do not work. Airbag error warning light displayed on dash and alarms during vehicle ignition. Clock spring defective. Problem was confirmed with independent service center and dealership. VW of America notified. Clock spring is covered under warranty but is on an indefinite national back order, could be months, years or eternity. Car is unsafe to drive without resolution from dealer or Volkswagen.
The contact owns a 2012 Volkswagen Tiguan. The contact stated that the clockspring failed. While driving at an unknown speed, the air bag error warning indicator illuminated, which was a safety concern. In addition, the horn failed to operate. The vehicle was taken to sunrise Volkswagen (931 sunrise highway, lynbrook, New York 11563, 516-596-5970) where it was diagnosed that the clockspring failed. The vehicle was not repaired. The dealer also stated that the vehicle was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was not notified. The approximate failure mileage was 44,000.
- Rockville Center, NY, USA
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- Belgium, WI, USA