The contact owns a 2010 Volkswagen Tiguan. The contact stated that while driving she tried to engage the brakes and they failed. She also mentioned that while at a stop light her brakes failed and caused her to crash into the vehicle in front of her. The contact didn't mention if a police report was filed. The vehicle was taken to the dealer who was unable to diagnosed the failure. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was not repaired. The failure mileage was 25 and the current mileage was 5,600.

- Port Richey, FL, USA

Problem started within two weeks of leasing-going on nine months now. After first time, I immediately began to keep tremendous space between me and the car ahead of me. Highly unpredictable undetectable problem..brakes lose power brakes feature as noted by driving done by myself (more than 20 times), my car salesman (more than 3 times) and a BBB test drive. Brakes get stiff, must push harder to get vehicle to stop creating greater stopping distance. VW tech ticket technology shows no problem..so no repair done, but there is a problem. Since undetectable, I'm concerned about a total brake failure. My BBB resolution..give back my down payment, payments made-to-date so I can get out of the unsafe car. BBB ruling..VW is to fix the brakes, then I drive it 30 days to see if problem is corrected. That ruling is unsafe, unrealistic and irrational-keeps me and others at risk. At the BBB hearing, VW rep stated that brakes will be repaired once a problem is duplicated and recognized as a problem. Their technology can't do that and yet driving shows a problem. Now VW wants Audi to inspect vehicle and do a repair. Audi is a VW division and most likely would use the same test equipment. How can VW fix a problem about which they know nothing? this problem could also be computer related. VW offered me a 10% off any VW vehicle using my car as a trade-in. My dealership doesn't want the car due to this problem. To my shock, VW said the offer is good at any VW dealership..basically telling me to lie about the problem. I won't do that to any dealership. The car puts lives at risk. At this time, nothing has been done to correct the problem. VW has yet to duplicate/recognize it as a problem and is unable to fix it. So wrong on a humanistic level. VW should buy back this car at full purchase price with all my money refunded to me. The consequence of this is I am stuck with a car I can't trade-in and VW can't fix. VW doesn't care about safey as they say they do, they only care about money.

- Vineland, NJ, USA

I purchased a new 2010 Volkswagen Tiguan I've had it in the shop 3 times going on the 4th tomorrow due to the braking system. In reverse the brakes squeal so bad, how safe is this to drive? the automobile shop is basically telling me there is not thing they can do. While I drive the call and have to apply brakes sometimes I have to punch the brake pedal all the way down to the floor for the car to stop.

- Simpsonville, SC, USA