This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 9/5/2024 I brought the vehicle into the dealer for the 30000 mile service. Upon inspection the dealer found the rear brake pads were badly worn and needed replacement and that they were not under warranty and that I would be responsible for the cost. In February 2024 Volkswagen sent me a notice that they were extending the warranty on the rear pads to 24000 mi / 2 years from 12000 mi / 1year but did not indicate why. I referenced this notice to the dealer and stated I thought the pads should be covered as even though I had 30000 miles on the vehicle it was only 18 months old and that the large discrepancy between the front and rear brake pads 10 mm vs 2 mm showed that the rear pads were subpar. That has gone nowhere. I have been trying to negotiate some kind of middle ground on this but with no resolution a this point. I realize the Web is not always a reliable source of information but I have found incidents similar to mine which also include two other issues that my vehicle has : Head gasket failure causing coolant leaks - this was found on my vehicle with repairs scheduled as soon as the parts come in. And severe hesitation during acceleration which was identified as a turbo issue which was corrected by an -?? adaptation -?? of the turbo which I should monitor ongoing which leads me to believe this could be a continuing issue. These two repairs were under warranty. Both of these issues pose concerning safety and performance issues. And a previous problem with the display screen that shows the backup camera, which was corrected after repeated visits. All these issues on the vehicle less than 2 years old cause me great concern about it being a safe car ongoing. I hope you find this information useful. Thank you
I was attempting to turn left across on coming traffic, plenty of room safety wise. The engine lagged and would not speed up. Pedal almost the the floor and I was going maybe 5 mph, the car was barley rolling and had the two cars coming not been paying attention I would have been tboned. Once through the intersection the vehicle aggressively sped up. Took the vehicle into the dealership they had it 28 days, confirmed they felt the engine lag and ran diagnostics and couldn-??t find anything wrong but whatever they did fixed it for about 3 weeks and now the engine is lagging again.
EPC (engine light) light came on two separate times while car stopped accelerating and was shaking a lot with smells of chemicals from vents all at once. Inside electrical issues as well. Car bought new First incident was the first week and a few months later and a year later
Purchased a 2023 VW Taos SE on December 21st, 2022, with 11 miles on it. The first check engine light came on the end of January 2023 and it started having the acceleration lagging issue right before that. Dealer said it was a fuel issue and fixed it. Second check engine light was in March, dealer said to not top off the gas when pumping and fixed it. Third check engine light came on in April and VW Corporate's Service team got involved, claimed it was an emissions issue and fixed it. This entire time, the acceleration lagging issue continued sporadically. To the point you would have to floor the accelerator to get it to move, especially when changing lanes in traffic. Which a 2-3 second delay is dangerous! I had a car behind me honk, because the Taos was not accelerating. No matter what the dealer did to fix it, it did not work. Other issues include playlists not playing in Apple CarPlay, a rattle noise when accelerating, e-brake turning on by itself, air not blowing cold, dashboard and entertainment screens dimming for no reason and the smell of sulphur in the car. I followed Florida's Lemon Law and VW bought back and refunded me for the Taos as it is a bonafide lemon! This was my 6th VW and my last. The issues the Taos has reminds me of VW's timing chain tensioner lawsuit, which affected VW #5.
I purchased the 2023 Taos SE at the beginning of may. When accelerating on the highway, the ACC light and engine light came on and the car started rapidly decelerating. Lane assist, cruise control and ACC were not able to be used. I managed to pull to the side of the road, and was towed to a VW dealership in Rochester. The computer came back saying it was bad fuel. They drained the fuel, and charged us due to user error/using the wrong fuel. I have confirmation from the gas station this is incorrect. The next day, the same incident happened when accelerating on the highway. My hometown dealer also ran a report and it came back as bad fuel. They drained the fuel, but kept the car to test drive. I refused to take it back until a different solution was found. They finally were able to recreate the situation, and said there was an issue with a fuel injector module. I picked up my car yesterday, and did not even get home before the car powered down on the highway.
A D V E R T I S E M E N T S
- Plymouth , MA, USA