This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel System: The car hesitates when you push the gas, and then will suddenly go with a jolt. That is unsafe as you are turning on to road and when you push the gas-you do not move for a few seconds which could cause an accident. There are no warning lights regarding this, however, lots of the same exact complaints for this model on the internet. Engine: The coolant goes low, and the dealership says it needs a new head gasket replaced, however, was told to continue to drive the car until the part comes in which is on back order for months. Electrical: Lights come on telling me that my tire is low, when tire is not low. My oil light came on saying to reduce the oil level. Dealership just turned the light off and called it good. I worry that something is wrong, but the car does not give accurate safe information. The carplay system has to be restarted all the time due to connecting issues, and map not working. Additionally, the car had to have rear breaks replaced at only 27,000k miles.
The car stalls and cannot propel itself forward. Two dealerships have unsuccessfully attempted to replace and fix the fuel injection pump, sensors and harnesses. The car has been to Palmetto 57 Volkswagen (Miami, FL) and Jim Ellis Volkswagen (Kennesaw, GA) dealer service centers 5 times since the car was purchased on October 7, 2023. Today is December 1, 2023. I've been told three times that the engineers at the VW National Headquarters have been informed of the problem and are working on fix. The car is still at the Palmetto 57 service center and cannot be driven due to lack of a repair solution.
When starting out from a dead stop there is a hesitation for about 1 1/2 second. If you press harder on the accelerator the vehicle surges forward. This also happens if you are on a highway and try to accelerate to change lanes or pass some other vehicle. I have been to my dealer three time for th same problem. The computer results claim BAD FUEL. I have tried all grades of fuel even though the vehicle is designed for 87 Octane. The service mgr suggested 94 octane, I also have gone to a different dealer as per VW customer service-??s advice. Their service rep informed me that VW-??s all models have this same problem. There was also an update installed which there was somewhat of a minor change but the problem is still there.
- Clermont, FL, USA
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While driving the car threw a code for EPC and throttle became extremely un responsive. I had to limp to the side of the road and re start the car. The code is for -??start/stop-?? this car has had many recalls and issues since I bought it. It feels extremely faulty.
This is on going issue with VW. Every time they update the emc the car gets worse. Car has hesitation, jerking and delayed throttle response which almost got me hit 2 times when changing lanes. You depress the gas pedal and car does not going anywhere. When maintaining speed and depressing gas pedal theres no response and then all of sudden it kicks in for the speed you wanted and if not that speed you were doing it jerks, downshifts. Makes transmission go nuts sometimes. When accelerating to get on highway and you depress pedal to floor it literally spins the tires after long delay. This was demonstrated to dealer who returned vehicle stating only occasion lag tech case# 3091845. This issues are very dangerous and someone will get hurt. This has been going on since car was new. It stopped for a year and after Campaign 24IR it messed car up again.
My rear brakes are metal to metal at less than 25,000 miles. Second issue when I im driving my car will not accelerate and the warning light comes up. I have to completely stop turn it off in the middle of the road and then it will start going. I called vw and they told me that they didn-??t know what it could be. Maybe water got in a sensor. This issue has happened twice and it-??s scary. Third issue my automatic braking will just brake when no one is in front of me almost causing someone to hit me from behind.
The engine lag is extremely dangerous. It takes 2-3 full seconds for the ending to engage at full throttle. The risk of an accident is severe due to the total lack of responsiveness.
My 2022 VW Taos suddenly began to lose acceleration and the check engine light and EPC light came on. Upon contacting the dealership, they said there is a recall on my car for the exact issues, however they do not have any parts to fix it and do not have an ETA of when it can be fixed. The safety recall states that if operating the vehicle while this issue is happening, it could result in a car crash. The dealership then suggested I could bring the car in for a diagnostic test but it would take 2 WEEKS MINIMUM to find out the results because they are backed up. With an unsafe car to drive, I asked the dealership if I could have a loaner car in the meantime since mine is unsafe to drive. They told me they don-??t have any and to try contacting corporate for a voucher for a rental car. I contacted corporate and they had no idea what -??voucher-?? I was talking about and said they do not do that. Now, I am in limbo with no vehicle, no way to get to work, and no timeline on when VW will have the parts for the safety recall.
The vehicle has a lag that keeps it from properly accelerating from a stop, it also seems like there might be an issue with the transmission because the vehicle will jerk back and forth when letting off of the gas like it is a manual transmission but it is an automatic transmission. It seems like the vehicle never knows what gear it should be in.
Vehicle when new was grinding brakes and smell like they were burning. brought to dealer no issue found. Vehicle did this numerous times like calipers were sticking and not releasing. Vehicle had excessive oil burn. 1/2 quart down with 1000 miles. Vehicle was over filled when brought back to dealer.. no warning light. Oil was change a 2nd time with no issues. Brought vehicle back to dealer on 2/16/23 for oil change. After 2 weeks oil light came on for excessive oil. brought back to dealer again for them to drain some oil out. Now having issues with filling car with gas. Pump keeps clicking off, which could be EVAC system. This car has only 9000 miles and shouldn't have this issues.
When coming to a stop the car stalled, max rpm 3000 warning fired with check engine light. Once restarted it bucked as if it was not getting fuel then stalled again. Dealer had just installed update 48 hours prior to this happening
I purchased this vehicle a year ago for my 17 year old daughter. The initial test drive through slow suburban streets was not sufficient to identify the major acceleration issue that has persisted while owning this car. There is a significant lag in response time when pressing the accelerator. It typically takes 1 to 2 seconds for the turbo to engage after pressing the accelerator. This only occurs when pressing the accelerator roughly half way or more (generally when you need to accelerate quickly to navigate approaching traffic). While only slightly pressing the gas pedal (less than half way), the car will accelerate as expected, but with very little power. Beyond the halfway point, the turbo will engage (approximately 1 to 2 seconds after reaching that point) causing the car to accelerate very quickly in a jerky manner - there is simply no in between. As an experienced driver, I am able to work around this flaw, but my daughter has had numerous incidents where she has nearly been caught in the middle of traffic performing left hand turns. We have taken the vehicle to the shop once already to address this concern but nothing was done or recommended to correct the issue.
There is a major lag in throttle response after slowing then attempting to speed back up. For example, a car in front of me turns right at an intersection while in travel so I slow down. After stepping on the accelerator to speed back up, it can take 5-7 seconds before there is any response. At times it-??s long enough that traffic behind me starts honking.
While attempting to accelerate from a stop, my Taos began to shake, the check engine light began flashing, and the car felt as if it were going to stall. I pulled over, turned the car off, turned it back on, and the car was drivable. This occurred around 5,000 miles. The dealer confirmed multiple misfires and a high pressure oil leak. The parts were replaced. My taos has a terrible lag when accelerating. This is a constant problem. It barely moves then all of the sudden it will take off, causing the wheels to spin out and your head to hit the headrest. This is extremely dangerous and has almost caused multiple accidents for me. I took the vehicle in to service and they stated that the Emission pump valve was stuck open, causing it to drive badly. The pump was replaced at around 6,000 miles. The car continued to drive badly and at approx 7,000 miles, I was accelerating from a stop when the car began to shake again and would not accelerate. The check engine light began flashing and the start/stop error message appeared. I pulled over and turned off the car. I turned it back on and the engine light went off but the start/stop still did not work. I brought it to the dealer and they confirmed additional engine misfires. The dealer cleared the codes and advised me to use premium gas. The Taos is supposed to run on 87, not premium. There are multiple online forums for Taos Owners. A concerning amount of people have complained about these exact same issues with their vehicles and that VW's "fix" is to run premium gas. This vehicle seriously needs to be looked into, as it is posing a serious safety hazard to all involved.
I purchased my VW TAOS on Nov 26, 2021, and since then I have experienced faulty issues 4 times. 2022 Jul twice, Sep once, and Nov once. When merged to the main road the car refuses to accelerate and gives strange sounds in transmission/engine area. The first 2 times I had the issue with loss of power and significant lag in acceleration I could see the "start/stop error" message in the dashboard, and I had to pull over to the side of the road. I drove in the parking lot nearby for few minutes and continued driving when the engine seemed OK, but the automatic engine start/stop system failed to work on traffic lights when car fully stopped. I notified my local dealership about this issue and got an appointment for inspection in August. When examined they recommended changing my fuel to premium and explained that the fault was caused by the quality of gas I put. I followed their instruction and only been pumping Unleaded-91 Premium grade fuel for the last 2 months, but I had a more serious issue in mid-September. In the middle of traffic at 40mph speed a sudden loss of power occurred followed by a check engine light flashing. Again, I had to make an emergency stop from the second lane to pull over into the shoulder. When I notified this to my dealership, they recommended to get the car checked during my first oil change that was supposed to happen a month later because when I consulted with the operator, they said I should observe if the problem is going to reoccur. On 7th of Nov 2022, I got my oil changed for the first time at the dealership and drove my car for a while and it seemed fine. However, by the evening when I tried to drive it back home the same issue with worse noise in the engine area took place and car failed to accelerate in the middle of the traffic where I had to act quickly to pull over to the side of the road causing risky situation to other drivers on the road and myself. I am now convinced that this issue is never going to be fixed.
Vehicle has gone limp, almost like a stall, no matter how much the gas pedal is pressed. It happens for a few seconds and then it picks back up like normal. Check engine light and EPC light come on. Has happened pulling out of parking spot, at a traffic light, and in traffic. The first time it happened I took it to the local VW dealership where they told me I had water in my gas. Hard to believe as I go to a well known gas station and my other car gets the same gas and has never had this issue. I paid to get the car back, and drove it until the tank was empty. I've been adding higher octane gas like they recommended and it just happened again recently.
No acceleration. 2022 Taos SEL 4Motion. I was attempting to turn to left and I applied the accelerator pedal and got absolutely no response. I let off of the pedal and again attempted to accelerate also having no response the second time. By this time there was traffic and I had to wait. On the third attempt the vehicle responded. The incident was very unsettling. In addition to the above problem, which has only happened once, the acceleration is often delayed and sluggish. Accelerator inputs are inconsistent. The delayed and sluggish responses are often followed by very aggressive acceleration and hard shifts. It often seems there is either little acceleration or over enthusiatic acceleration. The vehicle is difficult to drive smoothly.
A D V E R T I S E M E N T S
- El Paso , TX, USA