This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
VW Routans are known by the manufacturer to have the totally integrated power module or "tipm" fail causing the electrical system to shutdown. This failure is random and happens with no warning. My personal vehicle experienced this failure while pulling up to a stop sign and losing all power. The engine did restart after cycling the ignition switch and drove fine afterwards. The Routan is a joint Venture vehicle with Chrysler who has had the same "tipm" issues and has issued recalls to correct the safety concern as this event could happen while going 70 mph down the highway potentially causing an accident and serious harm to those involved. VW usa has already told me they do not recognize the failure of this "tipm" and it is a concern of the consumer and not the manufacturer. My local dealer has acknowledge this failure and has stated many other consumers have paid out of pocket, $1,200 approximately, as VW usa declined to assist and the consumers needed to fix their vehicles. To date the only time VW will acknowledge and/or pay for the repair is if the dealer can duplicate the failure mode, which by its very nature is random and doesn't produce a fault code, which basically makes it impossible for the dealer to correct and file a warranty claim against it.
- Sanford, FL, USA
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- Sanford, FL, USA