This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Routan. The contact stated while driving at various speeds, the vehicle would suddenly shut off. After restarting the vehicle, the vehicle operated normally. During the failure, no warning lights were illuminated. The cause of the failure was not yet determined. The local dealer was contacted regarding the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 130,000.
Engine won't start when brake pedal is depressed while van is parked in driveway, garage, at gas station, at sore parking lot; alarm horn sounds for no reason when van is parked; doors lock when exiting vehicle yet no lock/fob has been pressed locking both elderly parents inside van when temps. Were -5 degrees outside; engine only starts when remote start button on key fob is used, then the alarm horn sounds until van is turned off and restarted. The issue is clearly the T.I.P.M. module which has been an issue on several Chrysler-based products (which this Routan is.) VW has run diagnostic codes twice and nothing turns up because the van isn't running to trigger a code. Although I have an extended warranty, they say the T.I.P.M. is not covered because no codes are triggered. Manufacturer communication no.: TB-15-11-04. NHTSA number: 10043276. The date listed below (01/06/2015) is the first instance of engine failure, it has been ongoing as of last week, 7/6/2016.
- Woodstock, IL, USA
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- Sicklerville, NJ, USA