2.6

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
57,233 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Routan fuel system problems

fuel system problem

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2012 Volkswagen Routan Owner Comments

problem #8

Dec 302021

Routan

  • miles

A D V E R T I S E M E N T S

Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.

- North Canton, OH, USA

problem #7

Sep 202020

Routan

  • 175,000 miles
Vehicle has experienced stalling, engine shutdown, and difficulty starting multiple times. Engine has now stalled more frequently at both low speeds and while driving on highway. Each time, RPM's have gone to zero and it's completely lost power to steering. I've had try and coast/navigate safely to side of road, berm, etc., stop, and restart the van. At times the dash lights will flash, other times there is no indication that a failure had occurred, just no power/rpms. No check engine light remains, no codes displayed, nothing. The local Volkswagen dealer will not even address the issue as they deem it a "Chrysler problem". we now take it to an independent mechanic and replaced the crankshaft & camshaft position sensors, key fobs, battery, and have done all preventative maintenance. The problem still remains. There are similar complaints (VW, Chrysler, & Dodge) for this exact engine & symptoms that may be related to the tipm, the main control module. This is a very serious safety issue as it random and causes a complete shutdown of vehicle while in motion and loss of operator control.

- Willoughby, OH, USA

problem #6

Oct 252019

Routan

  • miles
My car will crank but not start. After several tries if you use the key fob you can get it to start. I have the car looked at by two technicians who advised that my vehicle was made by Chrysler even though it's a Volkswagen and that this is a known problem with Chrysler Dodge vans from 2011 and 2012 the problem they tell me is with the fuel pump relay that will need to be installed

- Douglasville, GA, USA

problem #5

Nov 202018

Routan

  • 116,063 miles

A D V E R T I S E M E N T S

I was in a parking lot van would not start. It would turn over an crank again and again when attempting to start, but the engine would not run. Tow truck driver was able to start it by removing push start and using key fob, but had trouble getting it started again unloading at VW dealership. The VW dealer fist said it was the fuel pump, then said that the fuel pump relay in the tipm was bad and was burning out the fuel pump. The fuel pump relay is integrated into the tipm and can't be replaced without replacing tipm. The tipm not covered under warranty. Currently waiting on VW dealer to find Dodge/Chrysler fuel relay bypass cable kit that fit my VIN. In the meantime, the VW dealer has installed a temporary jumper to power the fuel pump while the vehicle is turned on. I feel fortunate that relay/fuel pump failure did not occur while driving, but I feel that VW should have know about this issue and been proactive to resolve it given that Dodge has already had recalls on the tipm that is used in the Routan. I'm also concerned about the safety of the temporary fix the VW dealer has implemented to keep the vehicle drive-able while search for the right recall kit from Dodge. If that can't find the kit, then I will have to live with a potentially unsafe workaround or pay $1000+ to replace the tipm, which clearly had a manufacturing defect that could have potentially caused the vehicle to stop running while driving on the road.

- Deltona, FL, USA

problem #4

Feb 152018

Routan

  • 106,000 miles
Mileage 106,000 2012 Routan but issues have been present since purchase at 96000. Vehicle stalled and lost all power approaching stop light. Vehicle has starting problems as well, will not react to start command. The aforementioned occurences are random and most likely related to tipm which is well known defect at Chrysler and actually was recalled but not by VW. In addition issues with cam/crankshaft sensor and misfire fault codes. NHTSA has allowed volkswagon to sweep and hide the tipm issue under the rug, meanwhile Chrysler and Dodge addressed the defective part a part which is also in the Routan as well. Stalling and losing power randomly is a potential "death" event. Can't believe they haven't recalled this. Where is the regulation??

- Durham, NC, USA

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problem #3

Sep 012017

Routan

  • miles
I file a complaint a fews months ago about have troubles starting my van or battery drainage. Took it to the dealership in shreveport, la. The had to replace the module (tipm)fuel pump.this cost my family 1700! this is a serve safty problem for many families. This should be a recall for all VW and Chrysler vehicles. The VW dealership said this wasnt the first Routan they had to fix with same isssue. This should be an issue VW should cover. Complaint #11061088

- West Monroe, LA, USA

problem #2

Nov 132017

Routan

  • miles
Have had the coils replaced and the spark plugs and other work done and the car still shakes on idling. Very frustrating and this is causing the check engine light to stay on? when is the recall happening, there are tons of issues to other Routans!

- Lancaster, PA, USA

problem #1

Sep 142017

Routan

  • 60,800 miles
Takata recall. Having problems starting van on first try. Van will stall a few times before starting. Sometimes the battery is drain. Battery has been tested=good! this has been happening for 3 months. I after reading and researching I come to a conclusion that it is the tipm fuel relay!

- West Monroe, LA, USA

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