This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.
Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.
The transmission on our 2012 VW Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler Pentastar V6. (The vehicle was built as a joint venture between VW and Chrysler) According to online research Chrysler has recognized a -??fatal flaw-?? in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with VW North America, they told me to plead my case with Chrysler. I spoke with Chrysler and they told me to plead my case with VW. Neither company is willing to recognize that a total transmission failure at 72k miles is [their] responsibility. I am asking for the drivetrain warranty on our vehicle to be extended, due to the -??fatal flaw-?? which has already been identified by Chrysler on the Pentastar V6. VW service is asking me to pay more than $6,000 to repair the vehicle.
The ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which then depowers various key safety systems including, but not limited to, air bags, power steering, and power braking. This has happened to me several times including while driving on the interstate and in traffic. I was able to pull over but it is very difficult when power steering and power breaking goes out. I had children in the vehicle several times when this has happened. Per Volkswagon website, I removed all keychains or anything that would cause the key fob to be weighed down. When I contacted them, they said my van is not under recall even though it is the same exact issue previous models had been recalled for. The only symptom prior was the check engine light was on.
The contact owns a 2012 Volkswagen Routan. The contact stated that while driving at various speeds, there was a ticking sound coming from the engine. The vehicle was taken to street Volkswagen located at 8707 pilgrim dr, amarillo, tx 79119, who diagnosed that the engine fly-wheel was damaged and needed to be replaced. After replacing the fly-wheel, the failure continued. The dealer later replaced the engine head and fly-wheel however, the failure persisted. The vehicle was later taken back to the dealer who diagnosed that the engine was defective and needed to be replaced. The vehicle was no yet repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
- Amarillo, TX, USA
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Vehicle has experienced stalling, engine shutdown, and difficulty starting multiple times. Engine has now stalled more frequently at both low speeds and while driving on highway. Each time, RPM's have gone to zero and it's completely lost power to steering. I've had try and coast/navigate safely to side of road, berm, etc., stop, and restart the van. At times the dash lights will flash, other times there is no indication that a failure had occurred, just no power/rpms. No check engine light remains, no codes displayed, nothing. The local Volkswagen dealer will not even address the issue as they deem it a "Chrysler problem". we now take it to an independent mechanic and replaced the crankshaft & camshaft position sensors, key fobs, battery, and have done all preventative maintenance. The problem still remains. There are similar complaints (VW, Chrysler, & Dodge) for this exact engine & symptoms that may be related to the tipm, the main control module. This is a very serious safety issue as it random and causes a complete shutdown of vehicle while in motion and loss of operator control.
When getting off highway while at light my car sputtered and stalled. The car would not restart and I had to have towed. The right side cylinder head had to be replaced at a cost of over $4000. VW is replacing the left side under warranty for 10 years but not the right side for some reason so I have to pay. There have been many problems with this engine and I have only 89000 miles. The engine in the VW is a Chrysler 3.6 liter pentastar. While fixing that it was found that the oil filter housing unit was leaking and needed to be replaced.
Van randomly goes to 3rd on the highway. Going to neutral and back to drive corrects the issue. Van will not start/crank randomly. Van turns off on the highway randomly. Random "enter security code" on the nav system. 129K miles on it. Chrysler recalled Caravan's and the town and country for these same issues. The tipm needs to be replaced. Filing a complaint with corporate VW to have them correct this massive safety issue as Chrysler has done. www.chryslerproblems.com/tipm/
The car will just shut down while driving. No warning, no lights, no check engine, no power steering or power breaks (I have to put all I got into trying to steer the car to just pull over!). I have to bring the car to a complete stop and restart it. It has happened about 3 times. Took it to 3 garages and they could not figure out the problem because the car never gave any computer codes when it would shut down. There are similar complaints and I'm wonder how VW knows of this issue and has failed to inform the owners of these vehicles. If my van shuts off on the freeway, this could be very serious!
Driving at low speed van raced forward then stopped almost hit another vehicle. Now won't run and check engine light on. I was in a parking lot of a target when happened
Multiple times in the past few months the car has stopped running while I am driving. Vehicle in motion on highway. In past have taken to dealer with this complaint and they can find nothing wrong
My 2012 VW Routan cuts off while in motion. It is very scary when you are driving down the highway and your car is no longer running. Also sometimes I have to turn the key multiple times before it cranks. VW needs a fix for this!
The engine will die as I'm driving down the highway. This causes me to lose power steering, all my digital guages on dash, etc. When I pull over stop and put it in neutral I can then turn the key and it will start right back up. This has happened at least 6 times while driving on the highway or in town but always while moving and for no apparent reason. Possible touched the key chain with my knee but I can't say anything triggered it. First thing I notice is I'm slowing down and have to power steering. Also, when starting the car the ignition regularly does not recognize that I've turned the key. Requires that I push the key in with force up and to the right while rotating for the key to activate the ignition. Sometime the engine will begin to start but stop when I let go of the key. My dealer said it could be the battery or the remote car starter. I've replaced both and still have the same problem. Now they are quoting me about $700 to replace the key fobs and ignition. I was told by a mechanic this is the exact type of problem that all the town & countries & Routans have had and there was a recall. It's a plastic key that wears out and stops working properly. Checking on-line VW Routan, Dodge Caravan & chysler Town & Country all had a recall on their ignitions, but it was limited to 2009 & 2010. I have the same issue described in the recall "inadvertent ignition key displacement from the run position, which would shut off the engine and depower safety systems, such as airbags, power steering and braking"
I've been experiencing major safety problems with my 2012 VW Routan lately. On several occasions, while driving, my van has completely shut down. The dashboard, engine, power steering, everything completely turns off and I am unable to do anything until the vehicle comes to a complete stop and I start the engine again. The first time it shut down, I was driving in the city driving at 35 mph. Out of no where, the engine shut down, simultaneously the dashboard turned off and I lost all control of my vehicle until it came to a complete stop and I was able to turn it back on. But the last time this happened, I was on the freeway, driving in the rain, at 60 miles/hr. The scariest part is not having control of the wheel and have the ability to safely pull over to the shoulder before restarting the engine again. The mechanic I contacted was not been able to figure out what the problem is. The check engine light does not turn on, I don't get any type of warning and no "codes" come up. I am terrified of driving my van anymore. I have two small children and do not feel safe driving it. I did some research online and have found a recall for the exact problem, but for older models (up to 2011). I have reached out to the local VW dealer and have been told they cannot honor the recall for the 2012 models. I don't understand, why the dealer refuses to fix the problem under the 2011 VW Routan reacall if it is for the exact same safety defect. How many people have to get hurt or worse before the issue gets addressed?
Same issues as others as reported for tipm failures in VW Routan / Chrysler vehicles. The underlying common part is the the part number for the totally integrated power module in the 2012 Volkswagen Routan is VW 7B0937049. The part number in the Volkswagen Routan translates to Chrysler's part number 68105507 ac/ad. Although Chrysler has done a settlement in a class action lawsuit, the actual vehicles recalled are limited and about 1mm of the 7mm affected vehicles with faulty tipms. I am currently in a small claim's court case against Volkswagen trying to get reimbursed for my repair costs.
My 2012 Volkswagen Routan has only 87K miles and the car will crank but will not start, and or while driving the car's idle becomes rough and drops to the point of shutting off while driving. My wife drives this car with my daughter and if this car shuts off while driving it can cause accidents and bodily harm to others.
As I am accelerating from 25-35 mph the vehicle almost feels like it doesn't want to shift into next gear. The vehicle sort of jiggles/jolts while trying to gear up. Once reaching 35/40 mph then vehicle runs normal. If I push down on gas peddle to make car go through that gear, the engine revs up and the vehicle kind of jolts a "get up and go" feeling and the rpms go above 4K, which then vehicle gets up in speed and moves. Once at 35/40 mph, then the vehicle runs smoothly.
While driving, the car will suddenly stall all lights will come on. Sometime it will start back up when pushing start button and other times it will take a few minutes. This usually happens when going under 10 mph. It is also sometimes difficult to start after all the lights will come on and then off. We have replaced the battery and starter and that hasn't fixed the issue.
For past 2 years I noticed my the van would not immediately start. Figured it was a fluke. In past year, my van has been towed to dealership for not starting after 10-15 tries. Of course, as soon as it arrives the get it to start. Thankful under warranty. Nov 2017 wiring harness and starter replaced. Dec 2017 failed to start again. Back to dealer and working fine for them. Thankful under warranty., but come on vm!! this is nuts. Why won't they recall and re place the tipem like chrystal did. I have been stranded too many times and had to 3 car seats each time.
The contact owns a 2012 Volkswagen Routan. While driving approximately 75 mph, the vehicle shook violently and stalled. The contact did not recall if a warning indicator was illuminated on the instrument panel. The contact coasted the vehicle to the side of the road. An independent mechanic diagnosed that a rod went through the engine and created a hole. As a result, the engine failed and needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was contacted and stated that the vehicle was out of warranty. No assistance was offered. The approximate failure mileage was 76,000.
A D V E R T I S E M E N T S
- Las Vegas, NV, USA