This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All electrical gauges randomly go on and off, there is a continuous beeping to go along with it, the windshield wipers will go on and off. It seems to happen more in the summer or if it-??s raining. It will occasionally stall while doing this, especially in a stationary position (like at a drive through).
2010 VW Routan VIN:[XXX] We purchased the vehicle used in November of 2018. From November 2018 through early 2020, I experienced the car turning off while driving it about once every 4-6 months. When researching this issue we found that extra weight from other keys or keychains could be affecting it so we separated the car key from my house keys. This showed no improvement. From early 2020 through early 2021, the issue increased in frequency. Instead of once every 4-6 months it became once a month. And, unfortunately in the past 3 months, it has started occurring several times a week (sometimes multiple times a day). This has been a safety concern for our family and we are very nervous that this could cause a serious accident. Luckily the other vehicles around us when this occurs have been alert drivers that were able to give us the extra time to restart our vehicle. We realize that this won-??t always be the case and need to get it fixed. The issues we are experiencing as outlined above are in line with the issues listed in NHTSA Campaign ID: 11V151000 for other 2010 VW Routans. However, for whatever reason, our VIN number is not included in the recall. I would like to make a formal appeal with nhtsa that our vehicle be included in this recall and that it be repaired by VW as it is quite clear that what we are experiencing is from the issue in this NHTSA Recall Campaign. We are disappointed to be in a position to fight for something to get fixed that is quite clearly caused by a defaulted part, but remain hopeful that this will be resolved in a timely manner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I purchased this vehicle in March of 2015 when my vehicle shut down and rebooted itself while driving. Since 2019-present, my vehicle shuts off while driving and will restart back up maybe 5 mins, an hour or so later. The ABS, check engine, airbag, and other lights on the dashboards come on and remain on, in which, my car begins to make a beeping sound. the headlights, wipers, and sometimes my horn goes on and off by itself. When my vehicle shuts off, so does my ability to steer the wheel, it locks up. when I turn the air on in the car, my car begins to shake as well. Also, I have replaced my car battery, alternator, and starter two times this year and my vehicle still have the same issue.
Contacted orlando Volkswagen South 5474 S. orange blossom trail orlando fl 32839 (866) 318-7865 (407) 581-0665 https://www.orlandovwsouth.com was told they do not do the recall. Contacted dealer in 2015 and now with no remedy. When driving the car will turn off and lose all power. Has happened 10 to 20 times and is very dangerous.
- Orlando, FL, USA
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My car stopped working. The lights would come on but the car wouldn't start. We test the battery and aultinator, fuse and starter. We could not find the problem. We researched and found that there is a recall on the van for the problem. I called the Volkswagen company and gave them my VIN number and they had a dealership to handle the problem. After a few days they called me and stated that there is a $600 charge for the problem to be fix. I told that it was a recall on the van but he stated that my VIN number doesn't match. There is a recall on the Volkswagen Routan 2010 from October 2019 to June 2020. Mine is manufactured in April 2020 with the same ignition problem.
The car starts when it wants to. It could be fine then go out to start it and it does not turn over. Battery has been replaced, starter replaced twice nobody can figure out what is going on. I see this is very common in the reviews. Has happened multiple times
It turns on all the lights on the dashboard saying it needs auto assist service there is no problem with it the dealer cannot take care of it because they don't take care of Volkswagen Routan no more
While driving (car in motion)the car to pick up my children from school, it sounded like it was draining. The alert light beeped so I looked at dash the lights/info on car started blinking then the car stopped completely in middle of the road. No power would work I couldn't roll down the windows or turn on hazard lights, I had to put car in park. The key was stuck in the ignition and would not start from a jump. The car had no warning signs and was recently inspected and checked on computer and they were unable to get any codes or see any engine problems. Car would not even go into neutral to move off the road. Car was towed to my home and still not able to jump battery and car won't start. All power remains off and can't lock car with key either.
Takara recall I was driving (the vehicle was in motion) on a cott street and the van started shaking then the engine just shut off. Then the van would turn on, but would shut off immediately. I had to call a tow truck to get the van off the road. I could have crashed and now I don't want to drive my kids in that vehicle anymore. I just don't feel safe. Also I just bought this vehicle 4 days earlier from a used car dealer.
The car stalls/ turns off while driving on city streets. Happens randomly every couple of weeks since purchase of the car in 2016. Have to pull over and restart car. Have had mechanic look at, no codes are coming up related to it.
While operating the vehicle the car stalled an simply stopped in the middle of driving. Completely ridiculous, very dangerous! your website states that vehicles same year, make and model and manfu date thevsame have recalls for exact same issue. This is urgent. This could cause the death of me or my family. It must be fixed by VW, especially when recalls are there for some.
My car has an issue of not turning over randomly. For no apparent reason it will not start. I've had the car checked several times and the issue is still the same. My mechanic find nothing wrong with vehicle.
When you turn the ignition nothing happens - absolutely nothing!. the car does not start, or make a sound as if it is trying to start. You have to sit and wait several minutes up to fifteen and then it may start. VW has replaced the ignition switch according to the recall and still we continue to have the same problem. We have taken the vehicle into the delearship and had several others look at this situation as well. I viewed several online forums and found out that many others have had the same issue. I called the VW customer care line and have not had satisfaction as they insist on having a dealership look it over and they want us to continue to pay for replacing more parts. I have explained to customer care that if they take the time to look online they will see many complaints for this issue and all they come back with is "we monitor online for complaints about our vehicles and when we see many we investigate. Well it looks as if they are not doing a good job. We have had the starter replaced (cost $530.79) and today they told us the starter went bad because a module was bad and we now need to pay an additional 600 dollars. If the module was bad, that should have been replaced and not the starter. For almost 6 years this issue has been going on and they did nothing. Now they want us to pay for something they should have repaired years ago.
I would like to inform you that the tipm is not just related to Chrysler. The Routan is a joint Venture between Chrysler and VW. It has the body of a VW body but the engine is a Chrysler. My Routan has had the tipm fail on 2/6/2016 and confirmed by VW dealership. The van has the same signs that every one else was reporting except that the engine never shut off while. It has the signs of the engine not wanting to turn over, dash lights not wanting to work properly and now the headlights not working on low or high beams. The head lights happened when I was driving on the city streets. The engine not working happens when we come out of the stores from shopping, first thing in the morning and same with the windows and doors opening when not is use. I researched online about other Routans and they have Chrysler tipm in them. I do not understand why Routan's have not been included because it is a Chrysler product but it has a VW name on it. It was made in the Chrysler windsor plant in Canada. This all started in late December of 2014 and it was off and on since then. The headlights problem is new but the engine, doors and windows are off/on issue too.
This will be the third time that my fiance and I are experiencing this problem. I have taken my van back to the dealership the first week of January 2015, it hasn't been 2 weeks and the problem has come back. The van is going back to the dealership to get fixed. This morning the windshield wipers turned on and won't turn off or stop when we turn the switch to turn off, the turning signal blinkers, and the heated seats won't turn on at all. We called the dealership and they said the manufacture fixed it but they don't understand why it's happening. To cover ourselves we have a video of the problem as it happened this morning. We depend on this van when we to Transport my 3 kids I don't want to keep thinking something will happened on the road while in use or cause or be in an accident especially that the turning signals won't turn on. Please investigate.
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- York, ME, USA