The contact owns a 2010 Volkswagen Routan. While driving at unknown speeds, the vehicle intermittently stalled. Once the vehicle was restarted, it operated normally. There were no warning indicators illuminated. The vehicle was taken to the local dealer (flow Volkswagen, 5011 new centre dr, wilmington, nc 28403, (910) 392-3889) where it was diagnosed that the win module /ignition switch needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The contact stated that the vehicle should be covered under NHTSA campaign number: 11V151000 (electrical system). The manufacturer was contacted and provided case number: 181194533, but no further assistance was provided. The failure mileage was 80,000. The VIN was not available.

- Wilmington, NC, USA