This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I dropped my van off on 1/21/15 and today is 1/28/15 and I called the dealership that I bought the vehicle from and he has been helpful but where they dropped the van to, to get it repaired at the Volkswagen dealership where they can work on it say they cannot duplicate the malfunction. It's been over a week and my fiance had to be the one to contact the dealership for an update. Now I have a video that my fiance has recorded and I sent it to the dealership where I bought the van and he has looked at it. He also tried to send it via email to the Volkswagen dealership where my van is being repaired and their email is incapable of receiving the file due to the fact that it is too big by their standards. Now my fiance has called the Volkswagen dealership directly and said to the supervising person in charge of working on my van that we are more than willing to drive over there and show him the video, his reply was it is not necessary. Ok my thought on that is if you cannot duplicate the malfunction of the windshield wipers not turning off, the turning signals not working at all and the heated seat not working at all wouldn't you want to see the video. We have a record of it and I feel like he doesn't care. Please investigate this faulty vehicle. I am frustrated and now looking into the lemon law. This vehicle is a hazard and my kids safety while in this vehicle is my priority. I do not feel safe in this vehicle.
This will be the third time that my fiance and I are experiencing this problem. I have taken my van back to the dealership the first week of January 2015, it hasn't been 2 weeks and the problem has come back. The van is going back to the dealership to get fixed. This morning the windshield wipers turned on and won't turn off or stop when we turn the switch to turn off, the turning signal blinkers, and the heated seats won't turn on at all. We called the dealership and they said the manufacture fixed it but they don't understand why it's happening. To cover ourselves we have a video of the problem as it happened this morning. We depend on this van when we to Transport my 3 kids I don't want to keep thinking something will happened on the road while in use or cause or be in an accident especially that the turning signals won't turn on. Please investigate.
Once again my fiance and I are experiencing the same problems with the windshield wipers not turning off when your turn off the switch. Also, the turning signals are not working, the heated seats don't turn on and the cd player does not work. I called the dealership where I bought and told them it is happening again and my fiance even did a video of the problem as it was happening. The wear part of this is when we hit a bump on the road the windshield wipers stopped and the turning signal came on. That does not sit right with me. There has to be a short somewhere. We have taken it back the day after to the dealership where I bought it. I am not confident in this vehicle with our 3 kids.
I just bought this van in July of this year. My fianc drives the van more than me and he told me that the windshield wipers will not shut off. I called the Volkswagen at 1-800-822-8987 on Monday and gave her my VIN and she said it was not part of any recall but when I looked up the recall paperwork on this site, rcdnn-11V151-5396, it said the number of vehicles affected between 2V4rw-D-AR138555 - 2V4rw-D-AR348536 and rcdnn-11V151-1295 (amended), and it said the number of vehicles affected between 2V4rw-D-AR138555 - 2V4rw-D-AR360513, if I am looking at it correctly my VIN falls between those numbers. This is the first we experience any issues and today my fianc told me that the odometer mileage reads gates instead of the numbers. We are dropping the van off tomorrow to get it looked at but I am bringing all the paper of the recall and the service bulletin. I just bought this van and we only use it less 6 miles every day, it's only used to Transport my kids to and from our daycare, or if we have to take all 5 people anywhere other than that we don't use it, we always rent cars to get out of the area. Please investigate I have 3 children and I don't want to worry about experiencing a bad accident with my kids in the car, like some of the submitted complainants have experienced.
The contact owns a 2010 Volkswagen Routan. The contact stated that while entering a residential garage, the rear liftgate glass exploded as the rear lift gate haphazardly opened. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 17,000.
A D V E R T I S E M E N T S
- Rochester, NY, USA