This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle stalled several times approximately February 17, 2015.then finally wouldn't start at all. Emergency road side assistance came got car started. Then while driving dashboard started blinking power was lost car cut off. Had to contact road side assistance again to have cart towed to repair facility. Could not find out problem suggested to be towed to dealer. Dealer couldn't find the problem initially then found it made repairs which I found out later it was partly due to the recall (28H1.) then approximately the middle of July 2015 car began to stall again when trying to start. Contacted vwoa made arrangement to have recall repair done again. It lasted approximately 7 weeks later September 2015 and once again the car is periodically stalling when trying to start. If this is electrical again if this problem continues to occur will it eventually loose power and disable the car all together and be in a life threatening situation again.
The contact owns a 2009 Volkswagen Routan. While driving at 60 mph, the vehicle stalled. The contact stated that the vehicle was able to be restarted; however, the the failure recurred. The vehicle was towed to the dealer, but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V194000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 15V194000 (electrical system). The vehicle was taken to a dealer where it was serviced under the recall, but the failure occurred. The contact stated that the remedy failed to prevent the failure. The failure mileage was not available.
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 15V194000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2009 Volkswagen Routan. Consumer writes in regards to ignition switch recall repairs. The consumer stated the dealer had his vehicle for two weeks to perform the ignition recall. However, on June 15, 2015, the problem returned, when the vehicle stalled while driving.
- Plattsmouth, NE, USA
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The contact owns a 2009 Volkswagen Routan. While driving approximately 15 mph, the steering wheel jerked and the vehicle shut off. The vehicle was previously repaired under NHTSA campaign number: 15V194000 (electrical system), but the remedy failed to repair the vehicle. The vehicle was taken back to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 15V194000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was notified of the issue. The VIN was unknown. The contact had not experienced a failure.
I driving last month 47 mph and my driving sliding door open and my 8 years girls was dear and she scare when the door open when I driving, , and when I stop the door not want to close automatic..that scare me and my wife... the other concern is my transmision hard shiffting, hard shiffting, I ready take like 5,6 time my van to check my transmission and my sliding door and the say is normal, and my sliding door not found anytime, they say the sliding door recall was done ready, , the other big concern is the gas mileage, only 11 or 12 gallon for miles they did a lot test and not found nothing, ,is poss to 16 mph for gallon and never have that, ,.... thanks.
The electronic driver side passenger door will not latch open. The door will power open then slide back shut hitting whoever or whatever is in the way. This is an intermittent problem. The van was checked by our local dealer several times over several years. This is still an issue. This has led to myself and children being hit by the door leaving bruises. It almost smashed my 2 year old daycare child's leg in the door but I intervened stopping the door prior to it hitting her. I have looked on the internet and found several other complaints also with no remedy from VW.
2009 Volkswagen Routan. Consumer writes in regards to ignition switch recall. The consumer stated on several occasions, the key would not come out of the ignition. The recall letter stated the parts were not available.
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 15V194000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My wife was driving our van when she pulled out onto the main road from our driveway when the vehicle lost all power, including power steering and brakes. Fortunately there was no accident but she did have to stop the vehicle and cycle the keyswitch to restart the vehicle. I have contacted the closest dealer to have this known recall fixed on our van only to be told they have to witness this event happening. Though this has happened 3 times since we bought the car used 3 months ago it is a very intermittent issue. The dealer is about an hour and a half from our house which makes it a 3 hour round trip and a day off from work. I don't mind taking a couple of days off to get this problems solved but the service manager told me some of these vans have not been repaired for 4 months because they cannot duplicate the problem. Whatever happened to the customer is always right" needless to say this is a safety issue and a huge liability. I did contact Volkswagen customer care and they told me the dealer should replace the part and it does not have to be witnessed by their personnel. With that information in an E-mail I once again contacted the dealer and they basically told me VW customer care was wrong and they would have to duplicate the problem in their shop. I am very frustrated with this whole process. It is a known problem...shouldn't they fix it before harm or even death comes to my loved ones" the dealer is lithia VW (phone (541) 774-7500) in medford, Oregon and the service personnel I talked with was named [xxx]. I do have the E-mail from VW customer care and that came from a representative named [xxx]. I would appreciate any help in this matter. Thank you! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2009 Volkswagen Routan. The contact stated that the vehicle stalled several times without warning. The contact received notification of NHTSA campaign number: 14V396000 (electrical system) and stated that the part needed was not available for an extended period of time. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The approximate failure mileage was 42,000.
The contact owns a 2009 Volkswagen Routan. The contact received a recall notice for NHTSA campaign number: 14V396000 (electrical system). The contact stated that the failure related to the recall was experienced on two occasions. The details of the failure were not available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was informed that the vehicle was required to be diagnosed by a dealer before the recall remedy could be performed. The failure mileage was 95,000.
In July 2012 I bought a certified pre-owned 2009 Volkswagen Routan minivan. I have reported the following major safety problems on several occasions to no resolve: Loss of power' the car will completely lose power and the steering wheel locks while driving. For ex on 12/22 from 5:32P ' 10:48P, the car lost power and steering wheel locked 11 times. Sliding doors automatically open ' the doors will not close securely, won't open, or will appear closed and spontaneously reopen. There have been several times we will go out for the evening or come out for work in the morning and both doors are opened. At times, while driving, the door (particularly the driver side rear) will appear closed and secure however it will sound as if it has suddenly jumped off track and the door will crack open. We took the certified pre-owned vehicle to be serviced 8xs within the warranty time and we were told each time because the check engine light was not on to trigger a code that outline the problems there was nothing that could be done. We have suffered a great deal of personal and emotional stress as these are critical and highly dangerous highway safety concerns. I'm worried each time my family gets into the minivan and I continue to fulfill my contractual agreement of $320+ per month without fail however I have yet to receive the same from Volkswagen.
The contact owns a 2009 Volkswagen Routan. While in park, the vehicle failed to start. While driving at 40 mph, there was a beeping noise coming from the front of the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the range selector needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 14V396000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of the recall repair. The manufacturer was not notified of the failure. The failure mileage was 70,000.
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA campaign number: 14V396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I have received a recall letter dated August 2014 because of a faulty ignition switch. NHTSA 14V-369. There is still no solution being offered by the manufacturer and I am driving my family around with a dangerous ignition problem that has killed many passengers. I do not have anything attached to the key, which presumably helps, but I would like my car to be safe. I don't understand why VW is allowed to procrastinate this way. If they cannot fix the problem they should be replacing my car with an alternative vehicle.
The contact owns a 2009 Volkswagen Routan. The contact received a notification of NHTSA campaign number: 14V396000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 4/21/15 the consumer stated the vehicle would not start. Updated 04/20/15
The contact owns a 2009 Volkswagen Routan. While driving at approximately 35 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V396000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 102,000.
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- Randallstown, MD, USA