This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power sliding doors actuate on own, without warning, both open and close with no regard to humans or object in the path. Door handles chrome delamination causing severe cuts. Power third row seating motor/frame failure causing seats mounting points to be unsecured. Dealer and VW of America unwilling to correct safety issues without large financial compensation.
We have had a problem with our Volkswagen Routan since nearly day one. While parked on any type of surface, (hill, or flat, down hill, or up hill). On occasion the door while opening or closing will re-close or not open. This has been very dangerous when you have a 4 year old get in the door before door has come to complete rest. The child gets in as the door opens, and the door closes back on him as it couldn't open properly. We have had it checked by VW on several occasions but was not resolved. There is something seriously wrong with these doors.
The contact owns a 2009 Volkswagen Routan. While attempting to close the rear passenger side door, the contact noticed that the door would immediately reopen after being closed. The vehicle was taken to the dealer where the door chain and an unspecified electrical component was replaced. However the contact continued to experience the failure. The failure mileage was 150 and the current mileage was 30,000.
During the first month of purchase of my 2009 VW Routan I experienced problems with the rear sliding doors. At first it was getting them to open an close an went to the point of the door trying to open while car was in motion. I have had the car in for multiple problems like I have gone through 26qrts of oil in the last 9 months an they have supposedly fixed it 4 times now. The rear sliding doors are a whole other issue, I have had the car in for this issue atleast 12-15 times an 5-6 of those times was during the first year of ownership. My most recent time of having it in the VW service dept was about 6 wks ago an nothing was resolved after it being there for a week. I did not know of the lemon law or I would have talked to a lawyer then. There has to be something that someone can do to help consumers with this vehicle. I cant keep worrying about the door opening while my children are in the car an I am driving the dealership an VW customer care have been made well aware of the issues an have done nothing but tell me to bring it to the service dept where nothing is done.
Besides the brakes/rotors now going on their 4th set and the car is less than 2 years old, the front bumper looks like it was about to fall off, many small other problems, this morning my son had his finger caught in the sliding door and the door did not open, it just kept trying to shut on him. This van is horrible! the door has acted up before, but never like this. The decals on the drivers door were coming off at one point and had to be replaced. The tail light already had to be replaced. Water in the front light. Just too many things for a new car.
A D V E R T I S E M E N T S
- Bakersfield, CA, USA