This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Routan. While driving 25 mph, the front passenger side door opened without warning. The vehicle was taken to gurley leep motorwerks (4004 grape rd, mishawaka, in 46545) where it was diagnosed that the lock switch and locking rod failed and needed to be repaired. In addition, the door latch failed and needed to be replaced. The vehicle was repaired, but later the power locks on the same door failed to work. The vehicle was taken back to gurley leep motorwerks where it was diagnosed that the cable guide wire failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.
The contact owns a 2009 Volkswagen Routan. The contact stated when she locked the doors, the children were unable to exit from the inside. The vehicle had not been inspected or repaired. The failure mileage was approximately 13,000. The VIN was unavailable.
- Lexford, NY, USA
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- Ave Maria, FL, USA