I booked my car in October 2012 , drove 15000 kms almost in three months. In my first service i was asked to get my brake pads changed. After the first service there was some kind of noise while driving the car. Made a complaint but they said it is gonna decrease after u drive it for sometime. Till my second service the noise remained same and again they asked me to get pads changed . I mean how is it possible. How can somebody destroy those breaking pads within 15000 kms. Then they said it is not covered in insurance. Unfortunately I met with an accident. They asked me to get 100 % claim n they ll be returning car in 1 month. I went to the showroom after a month after calling hundreds of times and I saw my car on same position half sunk in rain water. I asked them to get this car parked in some covered area. One of there employes kept on lying about the actual condition. I was asked to come back after a week and the car was untouched.
I complained to the manager over there. He said he will take in charge of my car and will report to me about everything. He didn't call me for one week and after that he started lying about the condition. I went there again then one of there employee said final touching is left n they gonna deliver me the car next day . When I asked them to at least show me the condition the I got to know about the actual condition. It was still half done. Just the work of denting was done. When I asked the manager he said he ll make sure that they deliver my car in three more days.
Went again n yeah this time they did it. Car was fully done but just packed. I was asked to take a test drive. And as soon as i started the car and put the first gear, it went free. I called the manager then he said its not major its easily done just gimme five minutes I ll get it repaired. Then when I took the car for test ride the condition was worst.
Now its two months after that my front mirror is not stuck properly , air wings of ac are broken, don't know how , ac pipe is making some kind of noise , noise from brake pads , noise from shockers. I ll specially like to mention that when i asked the employ to make me talk to the manager, both of them started fighting like idiots. No rules. No responsibility. No replies. And at the end they ask us to at least do t give a bad feedback about there services when we get a call from customer care.
2012 VW polo 1.4, very bad quality car. knocking sound coming from the engine bay which sound like worn mountings, but this cannot be as this is a brand new car. the mountings used must be inferior. VW say that this noise is a characteristic of the car in which case that is pathetic for VW, how can they say that their cars are noisy while being driven. and nothing can be done about it. why do we buy new cars and VW if we receive inferior cars from them. is this what we can expect from VW....
- Brendt W.,
Cape Town, Western Cape, South Africa
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A D V E R T I S E M E N T S
I booked my car in October 2012 , drove 15000 kms almost in three months. In my first service i was asked to get my brake pads changed. After the first service there was some kind of noise while driving the car. Made a complaint but they said it is gonna decrease after u drive it for sometime. Till my second service the noise remained same and again they asked me to get pads changed . I mean how is it possible. How can somebody destroy those breaking pads within 15000 kms. Then they said it is not covered in insurance. Unfortunately I met with an accident. They asked me to get 100 % claim n they ll be returning car in 1 month. I went to the showroom after a month after calling hundreds of times and I saw my car on same position half sunk in rain water. I asked them to get this car parked in some covered area. One of there employes kept on lying about the actual condition. I was asked to come back after a week and the car was untouched.
I complained to the manager over there. He said he will take in charge of my car and will report to me about everything. He didn't call me for one week and after that he started lying about the condition. I went there again then one of there employee said final touching is left n they gonna deliver me the car next day . When I asked them to at least show me the condition the I got to know about the actual condition. It was still half done. Just the work of denting was done. When I asked the manager he said he ll make sure that they deliver my car in three more days.
Went again n yeah this time they did it. Car was fully done but just packed. I was asked to take a test drive. And as soon as i started the car and put the first gear, it went free. I called the manager then he said its not major its easily done just gimme five minutes I ll get it repaired. Then when I took the car for test ride the condition was worst.
Now its two months after that my front mirror is not stuck properly , air wings of ac are broken, don't know how , ac pipe is making some kind of noise , noise from brake pads , noise from shockers. I ll specially like to mention that when i asked the employ to make me talk to the manager, both of them started fighting like idiots. No rules. No responsibility. No replies. And at the end they ask us to at least do t give a bad feedback about there services when we get a call from customer care.
- Aman D., Jaipur, Rajasthan, India