This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the vehicle is at slower speeds, it is constantly shifting to try and save on fuel. This results in the vehicle not providing a consistent ride. The noise when it shifts is very loud and can sometimes be felt through a jerking motion. Bringing the vehicle in to the dealership resulted in them saying they know it's an issue and hopefully VW comes out with a software fix. It's not comforting knowing that the dealership knows there's an issue and nothing is being done.
Car hesitates erratically and unpredictably when accelerating most noticeably from a dead stop, and at slow speeds while turning. Attempting to accelerate from a stop to cross a street in busy traffic the car will just sit unresponsive for seconds and barely accelerate and then unpredictably accelerate. Due to the vehicle being the R-line, it drifts all over the road. I have had 4 wheel alignments on the car with only 6400 miles on it.
- Eden Prairie, MN, USA
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- Fairport, NY, USA