This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had reported the issue to VW verbally and service department basically advised I will have to place it on the machine to run a diagnostic test that is not covered. I did not have the funds but they said if it happened again let them know. It did several occasions after that all the way up until 3 days ago as of 09.26.19. It is kinda hard to report things to West broad Volkswagen service department when they are rude and unfriendly and make a customer uncomfortable. I like only speaking to Mr. Frank in sales when I have an issue because he goes over and beyond. If it wasn't for him I would be very uncomfortable asking or going to that department. When trying to back up the camera doesn't come on it takes a while or it blanks out at times. Also when pulling off my vehicle is slow also advised that. I had a loaner car and it drove better. Mines has a lot of noises and sounds.
- Richmond, VA, USA
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- Richmond, VA, USA