Air bag error message and light illuminates. The steering wheel makes a cracking sound while turning in either direction. Also the buttons on the steering wheel do not work to include the horn.

- Parkton, NC, USA

I was in my drive way and started my car when the air bag malfunction light came on in my car. At that point the horn, cruise control, phone, and radio functions all stopped working on my steering wheel. I looked in my owner manual and it said to call the dealership immediately. When I called - the VW dealership I normally go to said it would be 2-3 weeks before they could get me in. I asked if the vehicle was safe to drive and they, of course, would not tell me "yes or no." Only to find out later that the entire time I was driving with this light on - my airbags would not have deployed if I were in an accident. I have 2 children and if we were in a wreck and me or one of my children were injured due to my airbags not working -- VW would have a lawsuit on their hands. It is a matter of time before this occurs. So, I took my vehicle to an authorized VW dealership. After running a diagnostic on the car - I was told that the steering wheel clock spring was faulty. I left the car to be repaired. While I was without my vehicle (one week due to having to order parts, etc.) I researched the issue. I was excited to see that VW had issued a recall in Aug. 2015 for the steering wheel clock spring. Unfortunately, it is only for 2010-2014 Passat. My Passat is considered a 2015; however, the production date is Dec. 2014. I was told at the dealership that I would have to pay for this repair out of pocket because my car was not covered under the recall. I contacted VW care center and even emailed several managers from the corporate location. My emails were never answered and the customer care center said there was nothing they could do. I am left with paying over $500 in repairs and almost $200 for the rental car I had to get for the 7 days my car was at the dealership. I would like to know why my car is not covered under the recall when it has the exact same issues.

- Freeport, FL, USA

It was twice when I heard a loud noice when I turn the engine on and and placing the car on reverce the noice last for more than 10 sec it happen once and then the second time was 2 days after I took it to inspection and they told me everyting look fine. And 11/20/2016 I started hearing a noice comming from the fron driver side wheel everytime I would turn or when I would step on the break and this happen evrytime im driving

- Hayward, CA, USA

I bought a 2015 Passat wolfsburg edition in February of 2015. Within the first 200 miles vehicle was shimmying when brakes were applied. Dealer refused to replace the brakes under the warranty saying its wear and tear. I called vwa they advised dealer and the rotors were replaced. Not even two weeks after brakes start squealing. I return to dealership and get told its nothing. Brakes continued to squeal until I had them replaced somewhere else at 26350 miles. However while brakes were squealing and even after being replaced..vehicle bas developed a chirp on both hubs when vehicle is turned and or accelerated from a stand still. Vehicle has 27000 miles on it. There's no reason it should be having these issues. I bought the vehicle at valley auto world in fayetteville nc. Also my front suspension is making noise when hitting certain bumps. Steering still has shimmy when driving. I need my repaired and 100% safety guaranteed or I will seek federal legal assistance.

- Fayetteville, NC, USA

The contact owns a 2015 Volkswagen Passat. The contact stated that the vehicle veered to the right without warning at 25 mph. The vehicle was taken to the dealer where they diagnosed that the vehicle alignment was not proper. The vehicle was repaired however the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 380.

- Laredo, TX, USA