This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Steering wheel controls, such as volume control, song control, Bord computer control stopped working, Airbag light came on. As turning steering wheel a clicking sound is heard and the horn doesn-??t work. Basically any electronic control and connection from steering wheel to steering shaft including safety Airbag and acoustical warning device (horn) are not working. Has been reported to VW Service via phone, been inspected and confirmed by VW dealer. No further action or reaction so far from VW.
Steering wheel controls, such as volume control, song control stopped working. As well as airbag light came on. Then a week later heard clicking while turning steering wheel and noticed horn doesn-??t work as well.
I took my VW in at 90000 and it was in need of a steering clock spring, here I am 30K mi later and guess what. I am told this is normal but I think he same breath the manger tells the other customer not to worry about it that it was only 2015S. 400 bucks later !!! and that was half. How is this not an issue or default!! I was literally in the drive thru and honked my horn next thing J know my warning system telling me my airbags suck.
- Carlsbad, CA, USA
Search CarComplaints.com for these popular complaint phrases...
Steering wheel started making ticking noises around 35K miles. Roughly 36K miles the air bag error light came on. Roughly 38K miles horn and all steering wheel buttons lost power. Clock spring problem obviously. Im told this vehicle was recalled from 2010 to 2014 models. Well obviously the issue was not fixed.
While turning out of a parking space at a slow speed I felt a stiffness in the turning wheel followed by a crunch and the airbag error light illuminating. Horn is not operational either in addition to other steering wheel controls.
I I was in a car wreck in my 2015 wolf burg edition Passat on July 16, 2020 and my vehicle received major damages while the car was in motion on West thomas street in hammond Louisiana, but the air bags didn't deploy at any time! my car was totaled by my insurance company. My air bags didn't provide any assistance related to my safety! I want to know if their are any recalls on the air bags for this vehicle.model.
Tires: Front driver-side tire blown, "donut" spare on the car currently, with a 50 mph speed limit. Front passenger-side tire has a bubble in the sidewall. There are 2 open recalls - one for the air bag, and one for the headlights, that need to be resolved. I've been trying to get the recalls addressed since November of 2019. Every time I make contact with someone at Volkswagen, I'm told I will get a call back but I never do. In November of 2019, I was told there was a backlog of recall work, and was given no time frame with regard to when I would be able to bring my car in for service. For the tires (for which I have a paid protection plan), I was told today (6/2/20) that the earliest I can come in is June 16th. I use my car regularly, and am not comfortable driving it in its current condition until then.
Have an air bag error coming up on dash. At the same time this happened all of the controls on the steering wheel have stopped working. Vehicles horn does not work now as well on the steering wheel.
Takata recall. TL* the contact owned a 2015 Volkswagen Passat. While driving 4 mph, another vehicle crashed into the front driver's side of the contact's vehicle. The air bags deployed. A police report was filed. The contact sustained burns to both arms and upper right side that required medical attention. The contact received a recall notice for NHTSA campaign number: 19V014000 (air bags). The vehicle was towed to a local tow yard where it was considered a total loss. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and the contact informed them to cancel the upcoming appointment for the recall repairs. The failure mileage was approximately 50,000.
Takata recall. The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA campaign number: 19V014000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Volkswagen of macon (4786 riverside dr, macon, ga 31210, (478) 781-7701) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Takata recall I received a takata recall notice recently for my 2015 VW Passat. I am currently a dod civilian working and living in germany. When I moved here 2 years ago for my job I shipped my car which did not have a recall placed on it at the time. When I received the notice I contacted VW customer care for assistance. Due to my location they referred me to the overseas military cars service (omcs) for further assistance in coordinating recall repairs with VW dealers in germany. I did so, however was informed by the omcs rep that the recall was only applicable in the us and that the required parts and tools to complete the recall is not available overseas for the recall to be completed by local VW dealers (see attached photo of email). She said omcs has alerted VW of this issue but received no response. She said there was nothing omcs could do and I needed to direct all of my questions to the manufacturer. I contacted VW again and explained the situation, but received a response that there was nothing they could do and I needed to direct all further questions and request for assistance to omcs (see attached email). I have contacted both agencies repeatedly and requested to speak to supervisors, but have not been given an opportunity and continue to be referrred to the other. In the mean time, I am driving a car with a significant safety hazard and if/when it is time to move back to the states, I will not be able to ship this car with outstanding recalls. I do not know who I can go to for assistance at this time as both VW and the overseas Agency they refer me to are denying responsibility.
Takata recall. I tried to do factory recall airbag, but my airbag module is not working. The dealer doesn't/cannot do anything about it. Airbag indicator sometimes blinks and sometimes doesn’T. my Volkswagen Passat is 2015.
Frontal airbag inflator not replace before or after purchase of vehicle. Horizontal adjustment for headlights not addressed before or after purchase of vehicle.
Update June 2019 - now my car has 53,000 miles. My replaced clock spring has failed again. No horn, or steering wheel controls and the airbag light is on. This is 8 months/10 miles after I had it replaced. This is a safety issue. I am requesting that dot NHTSA investigate a safety issue with clock spring part on my 2015 VW Passat, which controls both the air bags and the horn. I purchased the car new in Sept 2015. I started my car with 42,500 miles and the airbag light came on and stayed on. The vehicle was stationary in a flat parking lot the first time I noticed the air bag light. When I drove the vehicle and turned the steering wheel there were clicking noises coming from the steering wheel area. When I got home, I googled a couple possible causes and scheduled the vehicle in to a mechanic. Before I could get vehicle in for service, the horn and other steering wheel controls went out. I was left without airbags and a horn on a vehicle that I drive daily. The mechanic determined that the clock spring needs to be replaced.
I am needing assistance with my vehicle, I am currently station in germany and there is not a dealership that can replace the airbag. My concern is that if something happens while my wife and family is in the car and there is a malfunction with the airbag, it could cause serious injury, is there a solution to this issue for personnel stationed overseas not able to resolve this issue?
Took car in for recall on air bags drove home 3 minutes from dealer.next morning car dies out in the middle of busy intersection and will not restart nearly causing an accident 3 blocks from home. Dealer says they did nothing to engine. And would charge me $175 to diagnose. VW had this problem with earlier year Passat vehicles when power was interrupted and would cause fuel pump failure.
A D V E R T I S E M E N T S
- Pueblo West, CO, USA