This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am requesting that dot NHTSA investigate a safety issue with clock switch part on my 2015 VW Passat, which controls both the air bags and the horn. I purchased the car new in Sept 2015. I started my car with 42,500 miles and the airbag light came on and stayed on. The vehicle was stationary in a flat parking lot the first time I noticed the air bag light. When I drove the vehicle and turned the steering wheel there were clicking noises coming from the steering wheel area. When I got home, I googled a couple possible causes and scheduled the vehicle in to a mechanic. Before I could get vehicle in for service, the horn and other steering wheel controls went out. I was left without airbags and a horn on a vehicle that I drive daily. The mechanic determined that the clock spring needs to be replaced. I am responsible for all repair costs. An August 2015 clock spring recall included 416,000 vehicles including 2010-2014 Passat vehicles. My vehicle repair is for the same part, but the year of vehicle is not included in the recall.
My pregnant fiance, her 3yr old son and I were driving on a city street approximately 35mph. A vehicle cut off the truck in front of me and the truck in front of me slammed on their beaks, which made me slam on mine. I slammed on my breaks and it did not stop my vehicle, I tried to use my emergency break and did not stop the vehicle so I swerved over as much as possible to avoid my fiance's passenger side from being hit. I rear ended the truck in front of me. Everyone seatbelts locked except my fiance's. she hit the dash, insurance company totaled the vehicle and the vehicle manufacturers customer service stated it did not get hit hard enough to deploy airbags. There has been a couple times previous to the accident that I would be at a red light with my break pedal all the way down and all the sudden I would start to slowly roll, with the break pedal still all the way down.
My sunroof shattered, while open, for an unknown reason. I was just driving and it popped. I looked up and the glass shattered. I found there is a class action lawsuit in ca. Https://www.law360.com/cases/59C2eb8D55D0ee381E000001?article_sidebar=1 the person who repaired the roof stated it did not appear anything hit it, if anything it shattered around the glue area.
Air bag sensor has gone on 3 times while under warranty. Each time the dealership fixed it. It has gone off again now that I am @37,000 miles and out of warranty. The steering wheel is making a cranking noise. The horn does not work, the switches on the horn do not work.
- Fort Lauderdale, FL, USA
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Timing chain elongated heard light noise and around 60000 miles I have been taking it to dealer I even asked them to let me know what all is wrong with car at 90000 miles never said anything until switch dealer at 110000 miles tells me that it may fail at anytime and will cause engine to loose power
Cpsc:purchased kyb 344459 and kyb 335808 (shocks and struts) from autozone and installed on 01/06/2018. Product was purchased according to my VIN for fitment. After installation my car has been operating very unsafe, suspension is extremely hard, bouncy, wavy, ect.
Volkswagen Passat recall my husband and I bought a 2015 Volkswagen Passat in January of 2016. It was the newest car we have ever purchased as a young professional couple with two small children. Well at 36,750 miles in March of 2017, the steering wheel began to click and the airbag light came on. I was no longer able to use the horn, the radio or the phone from the steering wheel. I called the dealer where we purchased the car and he said it sounded like a clockspring and that we did have a warranty for 3 years or up to 36,000 miles and since we were so close, we needed to call the Volkswagen dealer. I called new motors in erie, pa. I talked to a very nice mechanic that agreed that it sounded like that was indeed the issue. He informed me that Volkswagen had recalled that particular part on the 2012-14 models but had yet to recall it on our 2015 model that we had. He also said that although we were very close to the 36,000-mile warranty, it was out of his hands to fix it under warranty and to call corporate to give him the go ahead to do so since it did seem like this is the right call since we were so close to the warranty and it is a consistent problem in these models. My husband and I both talked to Volkswagen corporate several times since March of 2017 to only have them treat us poorly and tell us that it isn't their concern. My airbags and horn currently aren't working because of it. I had the erie Volkswagen dealer officially diagnose the car issues in June of 2017 and it was in fact a faulty clockspring. Again Volkswagen refused to cover the repair cost of over $1000. This part has been recalled on numerous Volkswagen models. The car was stationary when it happened. I turned it on one morning to find the horn not working, controllers on the steering wheel and airbag light on.
Rodents are eating wiring in car due to soy plastics. This could result in car becoming nonoperational while driving, which could result in injury or death. The United States code for motor vehicle safety (title 49, chapter 301) defines motor vehicle safety as "the performance of a motor vehicle or motor vehicle equipment in a way that protects the public against unreasonable risk of accidents occurring because of the design, construction, or performance of a motor vehicle, and against unreasonable risk of death or injury in an accident, and includes nonoperational safety of a motor vehicle." A defect includes "any defect in performance, construction, a component, or material of a motor vehicle or motor vehicle equipment." Generally, a safety defect is defined as a problem that exists in a motor vehicle or item of motor vehicle equipment that: Poses an risk to motor vehicle safety and may exist in a group of vehicles of the same design or manufacture may exist in a group of items of equipment of the same type and manufacture. Please stop automakers from using plant based wiring immediately. Automakers are making millions of dollars replacing wiring. Get to work please, fix this problem!
Backup camera does not come on until you have already backed into the street. You put the car in reverse, back up, and about the time you go to put the transmission in drive, the backup camera comes on. Volkswagen has been telling me for over a year that there is no update for this problem. I bought the sel model specificly for the backup camera and the gps unit.
I was driving on my way to take my children to school when the vehicle started to shake and sputter and it stalled out just before I was going to drive through a busy intersection. I put the car in park and turned it on and it started to sputter as I put it in drive and depressed the gas pedal the car would not move. I turned off the car twice until it started up again and I was able to drive just down the street to a safe place. The car started to shake it started to smell funny. I had the vehicle towed to the dealership where diagnostics were run and test drove however the VW dealership said there was nothing wrong with the car. I do have to add that the batter light came on but everything else on the vehicle dashboard was functioning. This is the 2nd time this has happened and I've only had the vehicle for a year.
12/28/15 I was on the onramp to the 91 freeway going about 15mph headed to work and all of a sudden I hear a boom! naturally I duck thinking what the heck just blew up. I looked up and saw my sunroof shattered. I started thinking did a boulder just fall on me? but being that it was just after the christmas holiday the freeway was pretty much deserted. All I knew was that little shards of glass are now in my scalp and glass is flying out on the freeway. I took my vehicle to the dealership and they said that it wasn't covered by my extended warranty and they had never heard of a sunroof shattering before and that it had to be from a rock or an impact break (whatever that means). They told me to contact my insurance company and file a claim which I now have to come out of pocket with a $500 deductible. After researching this subject I am puzzled as to why there are no recalls on record for this which is clearly a defect but no one wants to take responsibility except 1 manufacturer. I guess vehicle corporations are waiting for a fatality before they accept this as a defect or a class action suit is filed. I would like to know know is going to reimburse me for my insurance deductible.
Takata recall the recall I have on my car is the emission recall from a software that was installed from the factory, I am unable to get what I want because almost nobody will take it, I bought it in August or so and the car was advertised as clean diesel it isn't the car I bought and I want nothing to do with it anymore. Your recall statement states if your car has been recalled, the manufacturer will usually repair it at a local dealership. In rare instances when a manufacturer determines that a problem is too expensive to repair, it may replace the vehicle or refund your purchase price minus an amount to cover depreciation." I feel cheated and that I can't get what I want. I need a truck and can't do anything because it's barely valued at 12,000 dollars and when I bought it the msrp was $28,475. I traded my truck in on the car and some negative equity rolled over. The recall will result in a lose of mpg and power, and it has be trade the name as clean diesel already. I've spoken to VW credit and they can't help me and I called VW group of America and they told me they couldn't do anything as well. VW has given out a care package to every victim, it consist of a 500 dollar card that can only be used at VW and a 500 dollar prepaid visa. This isn't enough to do anything with. I want out of the car and out of VW, I'm irritated that they won't do anything for the 11 million victims and refuse to do anything about the angry customers. September 18th recall was announced and to this day there is still no solution to this problem, and please help me and help the other North Carolina residents that are in the same irritating incident. Thank uou.
On 10-23-2015, VW announced a recall on a series of cars, which included one on their sales lot. On 10-31-2015, perry VW, san luis obispo, ca sold me the vehicle that had the recall, without fixing the recall part. I want to file an official complaint on the deceptive practices of perry VW. I have my sales contract dated 10-31-2015, and your recall number: 15V705 (sintered cam). VW corporate failed to notify their own dealers until Nov 4, 2015. My understanding is that selling an un-repaired recalled vehicle is against federal law.
On the 2015 VW Passat tdi the horn will not function if the key isn't in the ignition. Therefore, if a woman or child is in distress and need to alert someone for help that person can not do so in the most efficient manner which would be to blow the horn to alert the public or law enforcement of an incident. Example: If a kid gets locked in a car they cant blow the horn to notify someone. Example: If a women is being attacked or threatened of a attack and drop her keys or is struggling with someone in her car she can't solicit help.
A D V E R T I S E M E N T S
- Xenia, OH, USA