This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Volkswagen Passat. The contact stated that the vehicle decelerated on its own. On another occasion, while attempting to accelerate from a red light, the front tires spun and the vehicle did not move. The body of the vehicle shook. After a while, the contact was able to drive home safely. The contact stated that the traction and check engine warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that spark plugs #2 and #3 misfired. The vehicle was also driven to an auto repair shop, but was not repaired. The manufacturer and dealer were not made aware of the failure. The failure mileage was 64,583.
I don't drive my car often as I work from home and travel out of town all the time. I only have 16K miles on my car despite of owning it for 3 and a half years. Recently, the check engine sign showed up on the dashboard. The issue came out to be with the failed bank 1 oxygen sensor 1. it's pretty rare for a car with less mileage to have such issues. As I'm over the three year mark, the fix was not covered under warranty.
Oil consumption. The car now has about 122,000 miles in it but at about 1000,000 miles the car was down 1& 1/2 quarts of oil within 5000 miles since then it has gotten worse. Ian now adding a quart of oil at 3,000 miles and the oil light is coming on. I have only ever brought the car to VW for all service including oil changes on regular schedule according to dealer.
The issue is im having that I have an airbag warning on for a seat that no one hardly evers sits in. Im single so 98% of the time im alone in my vehicle so why would the passenger seat being displaying an issue. So, also at 66, 250 im experiencing an issue with needing a waterpump and thermostat which will cost $1100 that I don't have. Im reviewing all the issues you are having with these parts I did have mastertech for warrnaty so now its ran out at 60,000 miles. I feel this issue you are having with this vehicle needs to be repaired through VW. These are too soon for these issues to be occuring on a vehicle. Im disappointed because I baby my car over bumps, railroad crossings. I treat this vehicle like a Mercedes.so, I would love to have feedback on what you can do to help me in this situation.
- Augusta, GA, USA
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The contact owns a 2015 Volkswagen Passat. While driving 65 mph on different occasions, the engine turned off while the vehicle was still engaged in drive. Also, the engine power control, battery, and check engine warning indicators illuminated. The vehicle was towed to the contact's residence. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The VIN was not included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 81,600.
The contact owns a 2015 Volkswagen Passat. While driving 65 mph, the check engine and battery warning indicators illuminated as the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to stone mountain Volkswagen (3500 stone mountain hwy, snellville, ga 30078, (678) 367-4286) where it was diagnosed that the piston impacted the spark plugs, which destroyed the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 69,595.
The contact owns a 2015 Volkswagen Passat. When the contact started the vehicle, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and the following codes appeared: (U1123-0017178 data bus error, P0441-0021406 evap ignition control system incorrect purge, P0456 evap system small leak, and P0303 cylinder #3 misfire). The vehicle was not repaired due to the cost. In addition, the front driver side window failed to function. The vehicle was taken to nemer Volkswagen (550 troy schenectady rd, latham, NY 12110, phone number: (518) 512-0024) where it was diagnosed that the window motor failed due to overheating. The dealer stated that this was a common issue among all Volkswagen and nothing could be done. The vehicle was not repaired. The manufacturer was contacted and stated that nothing could be done because the warranty ended. The approximate failure mileage was 43,900.
The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V705000 (engine and engine cooling, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Volkswagen of san bernadino, California was made aware of the recall and stated that the vehicle did not need to be repaired per the recall. The manufacturer was made aware of the issue and stated that the government issued recalls. If the recall repair did not need to be performed, the government would close the recall. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available.
My vehicle had VW cam shaft safety recall 23R1 done and I started have driving issues erratic acceleration, clucking of transmission. The main problem is a 3+ second delay in the transmission when on a slight or more of an incline. If you depress the accelerator the car starts with a jerk, if you add making a turn it sometimes the vehicle spins the wheels and takes off. I have been to the BBB and the arbitrator felt unsafe riding in the vehicle. To replace my vehicle VW wants a $5000 out lay of cash for a problem they know existed (I have the BBB hearing recording where the rep states that the vehicle does not drive the same as it did before the update). I had no issues before the update and now I have an unsafe vehicle. The correct repair should have been a new cam shaft not reducing the torque of the motor and causing problems in some vehicles. I am writing to you because they should have never returned vehicles back to customers knowing they changed the way the vehicle runs. When my vehicle was in for repairs and I drove a 2016 Passat and a 2016 jetta they had no issues. When they asked me to drive a vehicle the same as mine 2015 Passat limited it drove the same way. Again I don't fell safe in the vehicle and had to rent a vehicle to drive up to New York to attend my fathers funeral. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
It was twice when I heard a loud noice when I turn the engine on and and placing the car on reverce the noice last for more than 10 sec it happen once and then the second time was 2 days after I took it to inspection and they told me everyting look fine. And 11/20/2016 I started hearing a noice comming from the fron driver side wheel everytime I would turn or when I would step on the break and this happen evrytime im driving
There is a faint but unmistakable smell of engine coolant coming from the front of the car near the radiator after the car gets to operating temperature. Coolant level is decreasing very slightly over the course of several months. There are no visible signs of coolant anywhere in the engine or on the ground. Car operates normally, does not overheat.
Previously car was recalled in March due to camshaft & was told it was good; hence the following: I was traveling on loop 303 at 65 mph, then on bell road at 45 mph, then turned into my community of sun city grand at 25 mph when brakes failed approx 3 streets from my home
Recently my 2015 VW Passat stalled while stopped at a red light. Dealer advised that it was giving codes for a malfunctioning air intake absolute pressure sensor. After it was replaced under warranty, the engine continued to run very rough and seemed to be sluggish. On taking it back to the dealer I have been advised that the code for the absolute pressure sensor has reappeared and VW suspects that it is an engine electrical harness problem which is due for replacement. Additionally, the ESC light lit up on the dashboard one evening and stayed on for about an hour and went away after the engine had been turned off for about an hour. Based on other complaints I read, there appears to be a pattern in such malfunctions - either electrical or computer-related. If the car were to stall or go out of control in full traffic, it could lead to a potentially life-threatening situation.
I got a recall notice regarding the cam issue with this vehicle. They are tell me the fix is to change the software in the ECM. However doing so will change the timing on my car which will affect the performance, gas mileage and emission that my pzev car puts out. VW refuses to give me a straight answer on what they are changing. I believe that said changes will cause my vechile to pollute more and get worse mileage as they must be adjusting the timing to change the amount of vacuum the cam shaft makes.
While braking on a hill the Passat made a clunking sound and a wrench service light illuminated. The brakes become soft and do not respond as quickly as before. In addition, when reversing, the brake pedal will become non responsive while the calipers hold the car in place. I am unable to move the car until I place it back in park and try again.
Rodents are eating wiring in car due to soy plastics. This could result in car becoming nonoperational while driving, which could result in injury or death. The United States code for motor vehicle safety (title 49, chapter 301) defines motor vehicle safety as "the performance of a motor vehicle or motor vehicle equipment in a way that protects the public against unreasonable risk of accidents occurring because of the design, construction, or performance of a motor vehicle, and against unreasonable risk of death or injury in an accident, and includes nonoperational safety of a motor vehicle." A defect includes "any defect in performance, construction, a component, or material of a motor vehicle or motor vehicle equipment." Generally, a safety defect is defined as a problem that exists in a motor vehicle or item of motor vehicle equipment that: Poses an risk to motor vehicle safety and may exist in a group of vehicles of the same design or manufacture may exist in a group of items of equipment of the same type and manufacture. Please stop automakers from using plant based wiring immediately. Automakers are making millions of dollars replacing wiring. Get to work please, fix this problem!
With no warning car would not brake. Brake was stiff and would not go down, emergency brake had to be used which could of caused the car to spin out. This car was serviced for the matter at hand. This situation should never had happened it was hazardous, life threating, and a total safety fail. My family and I were at risk because of this!
The contact owns a 2015 Volkswagen Passat. While driving 20 mph, the brake pedal was depressed and failed to repond. The contact mentioned that the emergency brake was used to stop the vehicle. The malfunction indicator lamp illuminated. The vehicle was towed to the dealer where it was diagnosed that the camshaft lobe sheared off and needed to be replaced. The vehicle was repaired. After the repair, the vehicle was driven and fumes of smoke appeared from the hood of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the gasket and the vacuum pump failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V705000 (engine and engine cooling, service brakes, hydraulic). The manufacturer was made aware of the failure. The approximate failure mileage was 5,700.
The contact leased a 2015 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V705000 (engine and engine cooling, service brakes, hydraulic). The dealer was unable to determine when the parts would become available to schedule the recall repair appointment. The manufacturer was unable to provide a specific date that the parts would be sent to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Takoma, WA, USA