I was driving on the highway when suddenly my sunroof exploded. It sounded like a gunshot that scared that[xxx] out my family and me. Volkswagen does not want to pay for the repair because an outside source hit it. First there was no cars in front of me at least for 200 meters. Second it looks like the glass pushed out from the inside out. I asked if they had any proof and told me that the glass was pushed out and that something had to hit it. They are willing to pay half the cost but I believe they don't want to pay the full cost because they don't want admit to fault. If a sunroof just does not explode, why on you tube a camera caught Volkswagen exploding sunroof. VW just does not want to report problems because of recalls. I would like someone from your Agency investigate, I have not yet ordered them tip fix the sunroof. It's at the dealer in union, NJ if are willing to inspect. There is no scuff mark from an object hitting it. I am 99.9 sure nothing hit the sunroof. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Elizabeth, NJ, USA

The sunroof shattered while driving on the freeway. Nothing hit the vehicle yet VW refused to repair the damaged sunroof. Three passengers can attest to the fact nothing hit the vehicle and nothing entered the vehicle through the sunroof. It simply shattered.

- Blaine, WA, USA

The contact owns a 2014 Volkswagen Passat. The contact stated that while driving at approximately 65 mph, the glass on the sunroof shattered. The contact mentioned that there were no other vehicles around at the time of the incident. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,300. The VIN was not available.

- Lincoln, CA, USA