This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The problem I'm having with my 2014 Passat is that one day out the blue my airbag light came on. I parked and turn of the car thinking that would solve the problem. When I started my car back up, the airbag is still on and now the horn and also the buttons on the steering wheel isn't working anymore. I have not hit anything or had any accidents period. I see many complaints from VW owners about the same issue....but I don't see any recalls about this problem. This is a big issue for me because I live in Illinois and my car horn doesn't work.
Airbag sign came on and the horn stopped working, car was found to have a faulty clock spring, after replacement of clock spring, there was a short and the clock spring had to be replaced yet again. Air bag sign came on again and there was another short in a wire, clock spring had to be replaced three times. Faulty wires and clock spring.
While the car was stationary, when I started it after work, I backed out of my parking place and my airbag error light came on. There were no noises. I put the vehicle in park and turned it off. I then turned it back on and noticed the steering wheel controls and horn were also not working. I called my husband, who used google to determine my clock spool has failed and my VIN isn't part of a safety recall but the government has documented it is a safety issue with this car. Please expand your recall to include protecting everyone with this issue, I don't believe consumers should be responsible for these repairs as they are not maintenance related, but rather, failure of manufacturer equipment.
Yesterday, as I was turning out of my driveway, I heard an unusual clicking noise coming from my steering wheel. I drove to work (approx 2 miles from my home) and parked car. When I started my car 8 hours later, my dash screen read "error airbag" and the airbag light was on. The clicking noise is still present but doesn't occur every time I turn the wheel... only sometimes. This morning, (error light still illuminated) as I was pulling out of my driveway, I noticed my control functions on steering wheel were no longer working. I am terrified that my airbag will deploy. My vehicle has not been involved in any accidents and I am the only owner of the vehicle. My vehicle is not part of the takata recall but the issues I am having seem very similar.
In August of 2017, my airbag light came on and my horn stopped working. There was also a clicking sound when turning the steering wheel. I took the vehicle to Volkswagen and was informed that the clock spring had failed and needed to be replaced. After conducting some research, I found that other 2014 Passats had been recalled for the same exact issue. My VIN was not covered under the recall, and so I had to pay out of pocket for a new clock spring. I believe that the Volkswagen recall was not broad enough to cover all vehicles affected. I reported this to the NHTSA at the time of the incident. However, about 6 months later, my vehicle began having the same issues. I was informed that the second clock spring had failed and needed to be replaced. Because the part was new, Volkswagen covered the repairs. I did not report this second occurrence of clock spring failure at the time. I am reporting the re-occurrence of the clock spring failure now, as I still hope the initial recall will be expanded and that I will get refunded from replacing it the first time. I hope this additional information can help with any ongoing investigations. I am providing documentation of both instances of clock spring failure in my 2014 Passat.
- Columbus, GA, USA
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Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 18V148000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Tony Volkswagen (94-1299 ka uka blvd, waipahu, hi 96797, (808) 680-7170) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Volkswagen Passat. While the contact attempted to turn the steering wheel in a parking lot, a clicking noise was heard and the air bag indicator illuminated. A week later, the horn seized. The vehicle was taken to Volkswagen of murrieta (951-249-7072, located at 41300 date St, murrieta, ca 92562) where it was determined that there was no recall. The manufacturer was made aware of the failure and stated that there was no warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 126,000.
I got in an accident on the interstate back in the summer of 2017.. I hit a deer going 70 mph. Airbags went off and the body of my car was obviously damaged. After that my car has had oil leaks, break issues, "air bag errors", and way more to list.
Backing out of driveway, slight clicking in the steering column when turning the steering wheel to the right. Beep from dash- airbag failure/warning. Now steering wheel buttons and horn are not operational.
My steering wheel was affected, no horn, loss of air bags, locked trunk. Was diagnosed with clock spring problem (previously reported). These problems seemed to appear randomly and not all at once. Is under your forced recall, but was allowed to exclude certain vehicles"?" had to fix it for around $500. Not previously reported--on the way home--I no longer had a cruise control. VW charged me $143.50 just to diagnose it and tell me it would cost $720.97 to replace it. I have already replaced the air bag. Also, last year my car started spontaneously locking and relockting my car while driving.. I took it to VW. They said it needed replacing (without diagnosis). They couldn't work me in so I left. The problem just disappeared "?"
Took my car in because I had no horn, no air bags, and the steering wheel sounded 'funny'. I had a little over 39,000 when this all happened. I was told it was the clock spring. Apparently there was a recall for this for the 2014 Passats, but my VIN number was not included. They can't tell me why. Clearly, my car was included in the defective vehicles!! it is a very expensive part to replace.
In mid-October 2018, I began experiencing some issues with the steering wheel of my car. My controls on my steering wheel were complete off and the horn was not working. Then suddenly, the airbag system icon came on and none of my steering wheel controls worked. I immediately contacted my local Volkswagen dealer and let them know the issue. They performed a diagnostic test and confirmed that the cause of this was due to the 'clockspring' giving out and the airbag resistance being too high. Given that this could not be a part of normal wear and tear for a vehicle in my eyes, I did some research and found that there is an open investigation with VW for 2010-2014 air bag clock spring failures due to debris getting into that area. I notified the dealer of this information and they stated there was nothing they could do and to take it up with VW corporate. I had to pay out of pocket for something that wasn't my doing and this is unacceptable. Therefore, I am submitting this complaint for an investigation, recoupment, and time spent trying to figure out what was wrong.
Clock spring in the steering wheel broke and the car's horn, air bag, and buttons on steering wheel no longer work because of this. Made a clicking noise in the steering wheel about a week before completely breaking while trying to reverse in parking lot. Volkswagen dealership confirmed it was clock spring that was broken and it was not covered in the previous recall.
All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.
Takata recall I have been receiving recall notices for my 2014 Volkswagen Passat for the past year year. I made an appointment with my Volkswagen dealer in March of 2018, brought the car in so they could fix the recall. After taking the day off, and waiting for the car, I was told that the dealership did not have the correct part to fix it, and they could not complete the repair. I was told I would be contacted as soon as they received the part. Last month, I contacted the dealership to inquire about the recall and was told they still did not have the part. I contacted Volkswagen, they put me in touch with another dealer, I contacted that dealer. They also did not have the part. Again I was told, we will contact you when we have the part. That was over a month ago. Yesterday, I received another recall notice. How do get my recall fixed if the dealerships do not have the parts" do I have to wait until the car implodes" please help!
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local dealer (paramount Volkswagen, 1205 S center St, hickory, nc 28602, (828) 475-6696) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage and VIN were unknown.
The contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact researched the matter and found that the vehicle was manufactured on November 21, 2013 and should be included in NHTSA campaign number: 15V483000 (air bags). The vehicle was taken to northtown Volkswagen (1135 millersport highway, amherst, NY 14226, (888) 685-3064) where it was diagnosed that the clock spring needed to be repaired. The vehicle was not repaired. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 15V483000 (air bags) and provided case number: 181168832. The failure mileage was 32,000.
A D V E R T I S E M E N T S
- Hazel Crest, IL, USA