I was driving on the highway when suddenly my sunroof exploded. It sounded like a gunshot that scared that[xxx] out my family and me. Volkswagen does not want to pay for the repair because an outside source hit it. First there was no cars in front of me at least for 200 meters. Second it looks like the glass pushed out from the inside out. I asked if they had any proof and told me that the glass was pushed out and that something had to hit it. They are willing to pay half the cost but I believe they don't want to pay the full cost because they don't want admit to fault. If a sunroof just does not explode, why on you tube a camera caught Volkswagen exploding sunroof. VW just does not want to report problems because of recalls. I would like someone from your Agency investigate, I have not yet ordered them tip fix the sunroof. It's at the dealer in union, NJ if are willing to inspect. There is no scuff mark from an object hitting it. I am 99.9 sure nothing hit the sunroof. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Elizabeth, NJ, USA

Since purchased we have found the rns-510 radio navigation asystem to be a dangerous item that Volkswagen has known about for a number of years. Their tech tips number, tt 91-13-01 dated 2/8/2013, updated on 5/9/2014 basically tells the car owner to just live with it. I think not since it is dangerous and life threatening. In speaking with VW techs at a number of dealerships I have been told this system is, "crap', "sucks", " is underpowered", "has been a problem since it was introduced", "is a pain in the [xxx]", "will never work right because it is underpowered". my wife is afraid to drive it because of concerns with the aforementioned radio navigation system. When putting the vehicle in reverse and waiting from 3-7 seconds the rearview camera shows a picture.when placed in drive the rearview camera stays on the screen for around 8-9 seconds. My wife has found this distracting and dangerous in moving forward but having a rear view still visible on the screen taking the drivers attention from concentrating on the road ahead. The radio touch screen is also a problem that at times requires multiple touches to get a channel change, again a distraction to the drive. Now the navigation system in this unit also is a pain. When my wife would use the navigation system the map would freeze up on the original streets and not progress as she went forward. I tried all of these things and agree completely. This unit is garbage that is a big distraction that VW has known about since the rns-510 was first introduced. The rns-510 came in my Passat sel premium which is supposed to be the top end Passat. One would think that such a vehicle would contain a unit that would function in a safe manner. I think this is the type of defective part that should require a recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Goldsboro, NC, USA