This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The clock spring was diagnosed to be faulty in February '22 and a new part was ordered and not in yet. This has made the airbag, wipers and horn stop working. This is a failure that affects thousands of VWs and they have no idea when the new parts will be available. This auto is my only transportation!
Reporting a safety issue which impacts the ability to make use of the vehicle. The vehicle's horn and front driver-side airbag no longer works. The Airbag light is now on. The steering wheel was turned while maneuvering in a parking lot. The steering wheel makes a clicking sound when it's turned. The steering wheel audio/cruise/function controls also no longer work. The clock spring has broken. The vehicle is under a 10yr/120k extended manufacturer's warranty for the clock spring problem. https://static.nhtsa.gov/odi/inv/2018/INOA-EA18003-2066.PDF https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V483-0471.pdf https://static.nhtsa.gov/odi/tsbs/2018/MC-10149942-9999.pdf
My clock spring broke in December, I am 50 on the list at our dealer. We called another dealer and was told it is a National back order and there are thousands on back order.. I called VW customer care and there does not seem to be any sense of urgency to rectify this. They are blaming Covid and the war in Ukraine.
My VW Passat has no turn signals, horn, bright lights, wipers just all steering column and steering wheel controls don-??t work. Have even heard airbag don-??t work. VW shop in St. Peter-??s Missouri said my clock spring is broke but part is back ordered. They said come get the car it is drivable until unknown time part will come in. My car might drive but it is illegal and unsafe to drive without wipers in rain and no turn signals. Unsafe to not have horn, bright lights, or air bag.
- Lake St. Louis, MO, USA
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On 12/24/21, while driving the Passat and turning, a loud bang could be heard in the steering column and the airbag light illuminated. All steering wheel controls, such as the radio, screen toggles, volume and other associated controls ceased working. Drove straight to our trusted mechanic and was diagnosed with a broken clockspring. Repair was estimated at $436 dollars. Part is still not available to remedy. VW America insists it-??s not their problem to fix.
The clockspring was repaired June 14 2018, my airbag light turned on when I was backing up my vehicle and none of the steering wheel control buttons operate.
The contact owns a 2013 Volkswagen Passat. While driving at an unknown speed, the air bag warning indicator illuminated, which was a safety concern. The contact stated that the bluetooth, radio, and horn failed to operate. The vehicle was taken to an independent mechanic who stated that the clock spring needed to be replaced. The contact mentioned that the vehicle was serviced per NHTSA campaign number: 15V483000 (air bags) in 2015. An unknown dealer was contacted and stated that the vehicle was no longer under warranty. The manufacturer was also contacted and was unable to provide further assistance. The vehicle was currently at a mechanic for repairs. The failure mileage was 103,000.
The contact owns a 2013 Volkswagen Passat. While driving approximately 15 mph, the air bag warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The contact restarted the vehicle and was able to drive with air bag warning indicator still illuminated, which was a safety concern. In addition, the steering wheel controls and horn failed to function. The vehicle was taken to mandeville Volkswagen (1700 N causeway blvd, mandeville, la 70471, 985-626-1067) where it was diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 122,000.
The contact owns a 2013 Volkswagen Passat. While turning the vehicle off, the contact heard a popping noise. The contact restarted the vehicle and the air bag warning indicator illuminated. The contact also mentioned that the horn failed to sound when depressed. The vehicle was taken to legend Volkswagen (158 merrick rd, amityville, NY 11701) where it was diagnosed that the clockspring was fractured and needed replacement. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle was previously repaired per NHTSA campaign number: 15V483000 (air bags) and offered no further assistance. The failure mileage was 26,000.
A D V E R T I S E M E N T S
- Shelton, CT, USA