This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The nitrosoxide sensor (nox) has failed again. The first one failed after a year of ownership, but at 53K miles - beyond warrantee mileage. I complained that the "sensor" is actually a module because it has computer components and needs to be programed and therefore falls within the 80K mile federal emission standard. Also, a part should not fail after I year of use and low mileage. VW agreed to pay approx. 60% of the $900 bill. Now at 102K miles the second nox sensor has failed. I've complained to VW customer service (case#170369084) that this should not happen every 50K miles. VW will not cover any of the cost to repair this faulty part citing the vehicle is beyond warrantee. They covered a large portion of the cost before as a recognition that something with the part is not correct. Now they won't cover any of the cost after it has failed a second time. On VW blog sites this is a recurring problem on VW diesels, but apparently not at a high enough frequency for VW to recognize the problem. I don't feel I should have to pay for this problem and VW customer service suggested I file a complaint with NHTSA. Where do I go from here?
Getting cel light for P202B which should be cover under emission warranty since it needs to heat blu def fluid to comply with epa standard and my local county emission test, Volkswagen states that it is not part of emission system and wants around a thousand dollars to fix even though they know they have problems with these heaters and have up dated part number to correct the problem. This is unacceptable with there emission scandal still in progress. These heaters need to fall under emission warrenty.
"takata recall" car was recalled for lights, after being in the shop my car would not start, I was told my service manager that it was due to the weather, I responded with it cant be cause the battery is holding a charge, I was kicked out of service area, I have also paid for my airbags to fixed and I complained about the warning light before recall happened, and before 36K milage experation.. my day time running light recall, has been serviced three times still does work.. I cant see the road at night. My car sometimes stahls iwhile driving and will not go over2krpm, oh you can also move the gear shift without holding button down while driving..
Have had roughly 7 occurrences in the past year where at low speeds in the city the car will turn off. Car will normally start back up once it is placed in park. I have gone to the dealership twice and had a diagnostic check with no trouble codes found. Contacted Volkswagen help line last night and they recommended getting the car scanned again for more analysis. Each visit is costing around $99, so return trips to find the issue are not monetarily feasible.
- Sarasota, FL, USA
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Steering wheel clock spring: The steering wheel clock spring became contaminated and the drivers front airbag is lost. In a crash the front airbag won't deploy.
Heat does not blow out any of the passenger side vents, including the windshield defroster, even after the engine is up to normal operating temperature. The result is that the passenger side of the windshield does not defrost, obscuring visibility. My research tells me that the problem is a plugged heater core. The heater core is only covered up to 36,000 miles but my car has 74,000 miles on it. VW will not cover the cost to replace the heater core.
Nothing happened yet, my concern is that why is it taking so long for these parts to come in, what happens if me or my son get in accident, I dont think this matter is been taking serious, and I think it should. So tell me what I should do, I dont want a car if can kill me or my son. And I have seen where some people have died from these airbags. I dont want to one of those people.
At 61,794 the amble heater failed.. it is part of the emissions system and VW wants $1200 to repair. Without it being fixed, the car will not smog check. From investigating, this is a part that has been faulty on VW tdi's that is causing much frustration with owners.
I am the owner of a 2013 VW Passat tdi. My car has about 35000 miles and has been outside of the warranty period for about 4 months. A few weeks back I noticed the engine light of the vehicle comes on and off, and last week I took the car to the VW dealer for a service where I was advised by the dealer that the ad blue heater component needed to be replaced and the cost including the parts and labor would be around a $1000 I then did some research and learned this is a common problem with the VW tdi models where the same component goes bad around 40000 miles or 4 years. I called the VW customer service and explained the issue I was facing and sought help to replace the part, and I was told by the VW customer service since the car was out of the warranty period, VW will not help and I had to pay the expense out of pocket. This is yet another problem with the VW tdi model on top of all other safety and environment issues these models have and VW refuses to take ownership of the problem. The Volkswagen emissions scandal and all other safety and environmental issues are bad enough, and now VW is not taking ownership of the weak components used in the tdi models and expect the consumer to take the heavy burden of paying to fix these problems. I feel the government agencies need to step in and help the consumer against companies like this and force them to fix the problem.
I just had the dealer refill adblue and soon after I get the check engine light indicating a faulty sensor in the ad blue tank. This vehicle is part of the recall for the emissions issue.
I was driving to work when the cel came on. I had it scanned a few days later and found that the issue was related to the adblue heater. Vehicle performance was not affected during driving. After some internet research it was found that this is a common problem in certain model years of this vehicle. As it is, if the fluid in this system gets too cold it could freeze and cause the emission system to not function properly and eventually disable the vehicle altogether.
The A/C of this vehicle would not turn on until the engine heated up to 190 degrees. I only had 40K miles when the A/C system would not work to standard. An air conditioning system recover, evacuate and recharge needed to be completed, the expansion valve and drier needed to be replaced..
Ad blue emissions sensor fault, part of the emissions problems with the VW diesels. As of now VW is saying this part of the emissions system will not be covered under the reimbursement. It is my understanding that VW emissions system has many faults including this one. Cost is over $1500 for this fix!
Check engine light is activated on 8/1/16. Scheduled to diagnose on 8/3/16. Adblue heater has quit and quote to repair is $1165. Why is this not covered under emissions warranty" the point of adblue is reduced emissions. Now, if it gets too cold, my car won't start because it detects that it cannot effectively control emissions" air quality, at last check of confined space entry permits, is a safety issue.
A D V E R T I S E M E N T S
- Lancaster, WI, USA