This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Passat. The contact stated that the low beam headlights failed to operate. The vehicle was taken to gosset Volkswagen (1875 covington pike, memphis, tn 38128, (901)388-8989) for inspection. The dealer stated that the headlights had a socket failure and the headlight case needed to be replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 14V125000 (exterior lighting). The vehicle was not repaired. The approximate failure mileage was 130,000.
I was sold a Volkswagen Passat never was told about all the recalls it had so I had the car about 3 months and the adblue messsed up and engine wouldn't start but the day I took my car to get serviced they ignored all the lights that were on the dashboard so I took the car back and they acted like they didn't see them said they would turn off so we left and before we got home the car started smoking I called and they said they would have to look at it T see what was wrong when we just left the dealership they would not tow it or pay for a tow we took it in they fixed the fuel injector and then called and said they found another issue and ever issue they have found has al been one of the recalls and I called and told them I was worried bout mine N my kids safety cuz one of the recalls could cause a fire and I didn't want that to happen and they told me there was nothing wrong it wasn't an open recall but yet every recall is what's messing up and I called there company VW at tourney advocate for the settlement they got for these recalls and my car was included in the settlement for the recall and all the recalls got their money back or a new car and this dealership said it's not their problem I bout it with a warranty but pretty much they got paid for my piece of shot car and just sold it with a warranty I owe 26000 and had the car 3 months and the warranty is only good another 20000 miles I'm concerned about them fraudung people into buying lemons and the safety of people who get these cars
Volkswagen of America engineered less-than-safe headlamps on my 2013 VW Passat 3.6 sel. My headlamps are substandard, and do not shine bright a night as the xenon headlamps on the competitors of Volkswagen. For a $40,000 vehicle, it's an expectation to have xenon headlamps, which are much safer than the existing headlamps on the VW Passat. Volkswagen has been installing 280 hp V6 engines in its Passat since the 2006 model while their competitors have been installing 330hp and up in their V6 models. The VW Passat should have at least 350hp/380 torque with all wheel drive, with a longitudinal engine. It's quite obvious that the executives at Volkswagen of America, and Volkswagen ag are interested in sacrificing quality and safety to save a dollar.
My 2013 VW Passat 3.6 sel has major problems with the lighting, seat belts, and body. The fog lights, and front marker lights keep blowing out on the vehicle. The seat belts lose tension while driving, and there is body roll on the vehicle due to substandard body construction. My 2005 VW Passat V6 4motion had a much safer, higher quality body construction than my 2013 VW Passat 3.6 sel. It's quite obvious the executives at Volkswagen of America, and Volkswagen ag in wolfsburg, germany aren't interested in building safe, quality VW Passat's. they are only interested in sacrificing quality, and safety to save a dollar.
The headlight (low beam) on the passenger side is not stable - when I am driving, it will go off (and then sometimes on again) when I hit a bump in the road or just from vehicle vibration. I found out that there is a recall for both 2012 and 2013 Passats but my specific VIN number is not listed on the recall notice. I called Volkswagen customer care ( case number 181250046) and was told they can not add it to the recall list even though it is the same problem. My VW dealer has seen my car and confirmed it is an electrical connection issue and the same issue as the recall. Can you help me get my VIN added to the recall list?
- Lebanon, NJ, USA
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Recall #94G8 on 8/26/2014 I had my vehicle in for servicing at the dealership from which I had purchased it. They informed me that in addition to the routine servicing they would be addressing a recall issue regarding the "low beam headlights". the invoice I received shows the work performed. Flash forward 4 years almost to the date, I wake in the morning to leave for work to see that neither of my low beam headlights are working. I called the dealership to get the issue resolved asap. While at the dealership later that day they looked the car over and come back with an estimate of $950 to fully replace both headlight assemblies based off the fact that there is power to the light sockets, but not to the bulbs. This seems to be an issue that would be very closely related to the issue the recall was issued for. Yet because they have performed the initial solution meet the recall resolution specifications, Volkswagen is not required to do anything further. How is this possible? if a specified resolution to a safety recall issue fails, the manufacturer should be made to look further into a better resolution, at no charge to the consumer. It most certainly is nothing that I did that caused the issue. The problem wouldn't exist at all if the design by the manufacturer wasn't flawed.
My car is not currently included in recall 94G8/7V but is experiencing the exact issues outlined in the recall. My left, front, low beam headlight has gone out. The bulb is not burned out (tested on right side) and the high beam headlight still works. The car was stationary and idling when the light went out initially. I took the vehicle to the local VW dealership and was told it would cost me over $400 to fix the issue. I was told nothing about the active recall. Within a short time the light began working again but only for a few weeks. It has gone out again and has been out for several months. I understand my VIN is not included, but as stated, my issue is identical to the recall and it should be included. I am asking what I can do to have my VIN added to the recall. Thank you!
I have an issue with the right low beam headlight. Put a new bulb in and it still don't work. Im here at the VW repair and showed them that their was a recall on the this issue. They said that my car wasn't one of the ones that was recalled. It's not fair that I should pay for this part to be fixed. When it was recalled.
These steering wheel components stopped working: Horn, turn signals, high beams, windshield wipers, and cruise control. Not sure if air bag will in case of a car wreck. Instrument panel displays the following message: "button for driver assistant system defective". been an ongoing issue for the past since buying the car 2013, roughly 5 years ago. Volkswagens technicians repaired the issue multiple times on seperate occassions *while the vehicle was still under warrant.
My driver side headlight would randomly stop working. Sometimes when I was driving and other times when it was parked over night. For awhile I could move the light under the hood and it would work again but then I would hit a bump and it would stop. Eventually the light connection wouldn't work at all anymore and the VW dealership told me I needed to replace the entire light so I did. Now the passenger side light is doing the exact same thing. I noticed that there was a recall back in 2014 with the numbers 14V125000 and 94G8/7V explaining exactly what is happening to my car but it appears that my VIN number does not have this recall under it. I have the bill for my headlight replacement and a diagnosis of the car if needed.
Left low beam headlamp failed at 78000 miles. I replaced the bulb, to no avail. Switched the bulb to the driver side and it worked perfectly. Put the suspected bad bulb in the driver side, worked perfectly. Did some research and learned that the passenger side dim headlight socket was the subject of a recall. Took the car to village VW in chattanooga. They refused to even look at the car, until I paid 99 dollars for a diagnosis fee, then parts and labor. I explained and re explained the recall. The refused to fix the car, since my VIN wasn't specifically listed in the recall. I am having the exact symptoms listed N the recall, VW is refusing to repair it. This is apparently a common problem considering all I have read. Many Passat owners have the same problem with the same light, and VW is refusing to repair the vehicles.
Left front lowbeam went out, replaced bulb but still comes on intermittently. Contacted VW and my car was not part of original recall, however my VW dealer has said hundreds of this make and model not covered under original recall have had same issue.
2013 VW Passat tdi sel the check left low beam light radomly would come on then go off. Then it stayed on, left low beam was no longer working. Light was replaced but did not work. Bulb did work in right side. When inspected module that bulb was inserted into, noticed a melted area. Checked internet and discovered a recall for left low beam headlight for 2012-2013 Passats due to this same issue. Called local dealership, explained issue, said they would check and never got back to me. Called VW explained the issue, was told that they have to legal obligation to fix it as my car is not involved in recall despite the same issue. Told me that nhsta would not let them fix it. The recall fix involves replacing a small section of wiring and the module that bulb is inserted into.
I brought my car a year ago to central auto group in plainfield, ct for a low beam light out on my car. I replaced the bulb and it still didn't work. The warning light was on also. They cleaned and looked for recall on the car but didn't find one. They said bulb was fine. I was told not to slam hood and be careful. Everything for recall 14V125000 apples to my car but it is not on list. I still have the car warehouse of when it was made in 2012. Why is my car not included in this recall. I have to replace the light holder? this is not right. There are many people out there having the same issue. My son drives this car. I would like assistance. My low beam light is out again. I changed the bulb but it won't work. The warning indicator light is lit up also. Thank you for your time.
The contact owns a 2013 Volkswagen Passat. While driving various speeds at night, the front driver side low beam headlight flickered off and on. The contact stated that the low beam headlight also failed to illuminate. The vehicle was taken to the local dealer (merced Volkswagen, located at 1530 w main St, merced, ca 95340) where it was diagnosed that the entire headlight housing failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V125000 (exterior lighting). The manufacturer stated that the VIN was not included in the recall and did not offer further assistance. The approximate failure mileage was 70,980....updated 11/15/17 the consumer stated the vehicle should be included in the recall. Updated 11/29/2017
2013 Passat recall on the low beam headlight headlight was working when purchases 3 days ago headlight has now stopped working do it yourself as per owner's did not work went to local Volkswagen dealership presented informatio from website concerning low beam headlight recall no assistance provided contacted Volkswagen customer care center there are other vehicles that are being affected by the low beam headlight recall
Dashboard displayed error to check right low beam. Purchased replacement bulb. Installed bulb and problem persisted. Did online searches and found a recall for a "150,201 2012-'13 Volkswagen Passat sedans because a low-beam headlight bulb could lose electrical contact, leading to reduced visibility". I swapped the working socket/bulb combo from the left and it worked in the right hand housing. I found the part number for the replacement socket, and bought it at local dealer. The part appears to have been redesigned. Installed with the original bulb and it worked fine. The old socket has one terminal that has melted plastic around it. I called VW customer service and they claimed my car was not covered under a recall for this condition and they refused reimbursement for the part.
Passenger side headlight turned off, after replacing bulb, it still comes off and on. After taking it to the VW dealership they said I'll need a new headlight and control unit module. This exact part was recalled for the same issue for my make and model but they are stating my VIN # is not eligible. They need to expand their research as I've noted over 97 other owners having the same issue but are not under this recall.
"takata recall" car was recalled for lights, after being in the shop my car would not start, I was told my service manager that it was due to the weather, I responded with it cant be cause the battery is holding a charge, I was kicked out of service area, I have also paid for my airbags to fixed and I complained about the warning light before recall happened, and before 36K milage experation.. my day time running light recall, has been serviced three times still does work.. I cant see the road at night. My car sometimes stahls iwhile driving and will not go over2krpm, oh you can also move the gear shift without holding button down while driving..
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- Cordova, TN, USA