This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sunroof exploded while driving down freeway at night. No cars in front of me to kick up a rock, no overpasses for something to be thrown from. Completely random explosion. I heard a loud gunshot sound, then small glass pieces rained down on my head and face and all over my three children in the back seat. Looked up and heard the sound of wind and saw the hole in my sunroof. So far the dealership has said they won't replace it under warranty and I have reached out to VW directly and they are denying the claim as well. This is absolutely a manufacturing defect and they are not standing by their product. They are lucky nobody was injured or killed in an accident. Hopefully that doesn't have to happen for them to take responsibility.
- Port Orchard, WA, USA
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- Port Orchard, WA, USA