This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall: I phoned VW customer care on 08/10/2016 requesting a recall letter but never received it. I reported this to jonathan bradley/hallmark VW used car salesman. I reported to gossett VW service agent jeff who said my recall date was 09/30/2017. 08/25/2017 airbag warning light flashed this one time. The low tire indicator came on 09/13/2017 so I drove to gossett to have my tires inflated. The technician did not re-set the indicator in the glove compartment per jennifer osbourn/servide agent as it was locked. When I drove the car again on 09/16/17 the ABS, traction control, seat belt pretensior & low tire indicator light illuminated. Got appointment on 09/22/17 to have their work inspected. I also asked for authorization to repair the takata airbag. On 09/22/17 gossett refused to touch the car unless I paid them $140 diagnostic fee. Following the diagnostic I was told it would cost another $140 to clean dirt from the short to the passenger seat sensor. No problems existed prior to the 09/13/ visit to inflate the tires. Total paid was $340.41. Following this visit the re-set is inoperable, the low tire indicator, seat belt, airbag and traction control lights come on and off each time the vehicle is turned on and flash in and out during driving. The esp/ABS light in the middle panel on the dash comes on, the fuel filler flap door is malfunctioning in the reverse order for this year vehicle, error airbag and error esp/ABS warnings come on. On 09/22/17 my vehicle was returned with broken off part # VW 8E038813348E>ABS< front passenger floor. Reported via mail toal gossett/CEO, VW customer care live chat, telephone to jennifer osborn/service agent, dwayne hill/service manager gossett germantown. Tuesday, 10/17/I received a call from jason tripp but have not been able to make contact with him to date.
- Memphis, TN, USA
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- Memphis, TN, USA