This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Volkswagen Passat. The contact stated that while driving 65 mph, the vehicle stalled without warning. The vehicle was restarted however, the failure persisted. The vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The contact referenced NHTSA campaign number: 17V509000 (fuel system, gasoline) as a possible solution to the failure however, the VIN was not included. A dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 90,000.
The vehicle has a significant delay/hesitation upon initial acceleration (2.5L). This is dangerous when pulling into or across traffic. It happens intermittently.
Scenario: 1. car stationary in garage 2. went to turn on the car in the morning and the car would not start 3. radio and accessories working fine 4. smelt a lot of gasoline and stopped cranking the car 5. large amount of gasoline had spilled on the garage floor actions: 1. tow truck driver would not tow the vehicle as it spilled gasoline when lifted 2. fire department found that the hose from the fuel tank in to the fuel system had come loose 3. fire department suspects that the cable was not assembled properly and could be a manufacturer defect potential faulty part details: 1. hose is black in color 2. hose is tucked inside a black plastic housing 3. fire department observed no damage to the housing on my vehicle 4. fire department heard a distinct click when they pushed the hose in to the fuel system 5. due to #4, fire department suspects that the cable was not assembled properly and could be a manufacturer defect strongly advise Volkswagen Passat 2012 owners to contact their dealer to get the hose and fuel system assembly checked out and urge NHTSA to open a recall. Thank you.
- San Jose, CA, USA
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- Denver, CO, USA