This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car was hit broadside on the passenger side front door, spun around and hit head in to a power pole. With all this happening none of the airbags deployed.
In 2018, my VW clockspring/airbag was replaced under the VW recall. Last week the airbag clockspring failed, causing my air bag pop out. Luckily I was not driving. There is no current recall on the recalled replacement and this is unacceptable. I took my VW back to the dealer that did the work and they stated that there was no recall and they would not replace. It is incredibly dangerous that this has happened. I am very angry that VW's replacement would not hold up for the lifetime of the car nor will they honor their parts.
The contact's daughter owns a 2010 Volkswagen Passat. The contact stated that her daughter had her fuel pump replaced on five separate occasions. After the most recent failure, the contact had the vehicle towed to schumacher Volkswagen of West palm beach (3001 okeechobee blvd, West palm beach, fl 33409) where three recall repairs were performed on the vehicle; NHTSA campaign numbers: 15V483000 (air bags), 17V509000 (fuel system, gasoline), and 18V148000 (air bags). Despite the recall repairs, the contact was informed that the fuel pump was defective and given an estimate for the repair. The contact's daughter then towed the vehicle to an independent mechanic where the mechanic informed her that an unknown part near the steering column fractured and that the air bag warning light was illuminated. Due to the discovery, the contact had the vehicle towed backed to the dealer and was given an estimate for the repair of the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
The contact owns a 2010 Volkswagen Passat. While driving 20 mph, the air bag warning indicator illuminated and the air bag partially deployed. Prior to the deployment, the contact heard several popping sounds coming from the steering wheel underneath the horn pad. The contact stated that the vehicle was repaired per NHTSA campaign number: 18V148000 (air bags) on September 7, 2018. The local dealer was not contacted. The manufacturer was notified. The approximate failure mileage was 96,000. The VIN was not available.
The contact owns a 2010 Volkswagen Passat. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was serviced per NHTSA campaign number: 15V483000 (air bags) by an unknown dealer, but the remedy failed to repair the vehicle. The contact mentioned that the air bag warning indicator remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 80,182.
Takata recall. The contact owns a 2010 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 18V148000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. White allen european auto group (648 North springboro pike, dayton, Ohio 45449) was made aware of the recalls and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Contact states recalls were fulfilled.
The contact owns a 2010 Volkswagen Passat. The contact stated that the air bag warning indicator remained illuminated while driving, which was a safety concern. The vehicle was taken to the dealer (santa ana auto center, 1223 w 17th St, santa ana, ca 92706, 714-835-7830) where it was diagnosed that the air bag warning indicator pump failed. The vehicle was repaired. The manufacturer was not notified. The failure mileage was unknown.
Brought the car for airbag sign-on on 07-14-2018. Peabody MA VW dealer said that clock spring need to be replaced for $731. Horn, button on the handle not functioning. It looks like VW trying Dodge the real issue on recall.
1. takata airbag inflator (psan inflator) - ongoing unfixed recall item 2. fuel pump control module- ongoing unfixed recall item -both items have had recall notices dating back to 2017 and beforehand where fixes have not been available to dealership/repair locations.
Complaint #11046964 was filed 11/17/2017 and more problems have surfaced since then. The horn stopped working, all the electrical connections on the steering wheel do not work - the problem has been traced to the wrong air bags replaced by recall by the dealer. The replacement air bag is the wrong air bag and it has the other connections not working.
The contact owns a 2010 Volkswagen Passat. When the steering wheel was turned, the horn inadvertently sounded. The vehicle had to be turned off and restarted to disengage the horn. The contact stated that the failure began after the vehicle was serviced on January 25, 2016 for NHTSA campaign number: 15V483000 (air bags). The vehicle was not taken back to the dealer (Audi boise, 8400 West franklin road boise, Idaho 83709, (208) 377-5400) for diagnostic testing or repairs; however, the contact removed the horn relay. The manufacturer was notified of the failure. The failure mileage was 52,000.
My airbag and horn do not work due to a failure of the airbag clock spring. This part was recalled on certain vehicles previously. This is a safety hazard as I cannot use my horn and of course the airbag is needed. This almost caused an accident because I cannot use the horn to alert other drivers. I had someone come into my lane which almost caused a pretty big accident
My vehicle was a part of the clockspring recall for VW in 2015. The airbag light is now on and all steering wheel electrical controls are no longer working. Mechanic says it is a failure of the clockspring in the steering wheel.
Vehicle was recalled for air bag/clock spring reason twice in just over a year. Now, shortly after both of these repairs, we had a noise in the steering wheel, as well as an air bag failure indicator illuminate. We cannot help but feel this is related to the work that has been performed on these recent recalls and feel VW should be responsible for the cost of these repairs. This happened while driving on a city street while making a turn. Attached is a copy of the service record.
I had a wreck on Oct. 28 2013 on 1-26 in usa South Carolina. A deer ran into my car(2010 Passat) passenger side and right front of car. No airbags came out. My insurance coming fixed car at VW garage. They told me at that time my airbag part was not on hand they had to order it and they would call me when it came in. Never heard from VW again. I got a recall notice after that, stateing that my car needed to be brought to the dealership it was not safe and then did not have a part to fix it yet. My car had 53,000 miles on it. I had retired from working did not want another car at that time. Car was paid for. I lost all my money paid for car $29,214, est taxes in SC $1750, plus ins. Fees of $19299. Over the 7 yrs I own the car. They gave me a lease car to drive $426 a month. I have all recall sheets I took it in everytime I got one. They did not ask for me to bring in my car until 2016 said it was unsafe and they would have to contact insurance co. If I did not comply.
Takata recall, Volkswagen waited for over 1 1/2 years to recall and then the "fix" was to replace with "new/old stock" and said would replace this at a later date with a final fix. Waiting almost 2 years to fix (not really) a life endangering defective part with a similar part is not a recall repair. Volkswagen continues to import and build new vehicles with air bags but has not placed a high priority on repairing the recall. For the protection of customers who spent as I did nearly $30,000 on a unsafe potentially life threatening product I would expect a manufacturer to take a recall more seriously and if not for the proper government Agency to take action. At this time Volkswagen offers no tentative date for correction of the air bag defect. Volkswagen has not taken my request for the vehicle to be bought back or immediately properly fixed as 99% of all product recalls are handled but so far has not been held responsible for an unacceptable delay in a remedy of the recall.
"takata recall" bought Passat 2010 finance thru VW credit paid off. 52 thousands miles recall: !St recall 4/20/16. 2nd recall notice December 1 2016 with threat to notify ins. Co. of unsafe car.takata sdi driver frontal airbag inflator. Computer is old no printer or scanner I can mail documents. When it was wrecked a deer ran out on inter 1-26 took the front off. My insurance fixed it. $10,000 geico. October 2013 turned it in to stokes VW. Charleston South Carolina where I purchased it. Lost my car and equity. Had to lease car for transportation $426.46 per mo. I want compensation for paying insurance on it for 7 yrs. And the equity of a paid off 2010 low mileage Passat. Oh this was my 3rd Passat from VW paid cash for the 1st one.
Takata recall. It has been several years since I as notified of the recall. I check periodically with the service department at the dealership and they can tell me nothing. When I inquire at vwusa or VW customer service I do not receive a reply.
A D V E R T I S E M E N T S
- Byron Center, MI, USA