This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Passat. The contact stated while driving at various speeds, there was a strong fuel odor inside and outside the vehicle. The contact stated that the failure persisted while the vehicle was parked and turned off. The check engine warning light was illuminated. The contact stated that the strong fuel odor had caused her to have headaches while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel pump module had failed, causing the fuel pump to leak. Additionally, the contact stated that the vehicle had failed to start and was undrivable. The dealer was notified of the failure and advised the contact to bring the vehicle to their location for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) had already been completed on the vehicle. The failure mileage was approximately 148,000.
The contact owns a 2010 Volkswagen Passat. The contact stated that while her son was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the thermostat. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 61,000.
The contact's daughter owns a 2010 Volkswagen Passat. The contact stated that her daughter had her fuel pump replaced on five separate occasions. After the most recent failure, the contact had the vehicle towed to schumacher Volkswagen of West palm beach (3001 okeechobee blvd, West palm beach, fl 33409) where three recall repairs were performed on the vehicle; NHTSA campaign numbers: 15V483000 (air bags), 17V509000 (fuel system, gasoline), and 18V148000 (air bags). Despite the recall repairs, the contact was informed that the fuel pump was defective and given an estimate for the repair. The contact's daughter then towed the vehicle to an independent mechanic where the mechanic informed her that an unknown part near the steering column fractured and that the air bag warning light was illuminated. Due to the discovery, the contact had the vehicle towed backed to the dealer and was given an estimate for the repair of the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
I just brought my 2010 VW Passat to the dealer to investigate why my gas take has trouble filling. They told me that the vent system in the tank failed and that I would need to replace the whole tank to fix it. This car is only 4 years old and the tank should not have failed. I'm not sure if it's also a safety issue if I keep driving it. I also believe that this should be the responsibility of VW.
I wanted to replace the fuel cap for my 2010 VW Passat. I ordered part number 3C0201550N which belongs to my vehicle. The fuel cap does not fit. I looked at the cap that is installed on the vehicle and got part number 1J0-201-553 off the fuel cap that is on the car. I contacted a VW dealership parts department and they told me that this part 1J0-201-553 is for a VW golf or a VW jetta and is for a diesel engine car. I do not have a diesel engine I have a gasoline engine. I called VW customer service about this problem because I am worried that this could be a safety issue and they didn't understand what I was telling them. I am worried that the fuel tank and or the pipe that leads to the fuel tank is not properly installed or the incorrect one for the vehicle and Volkswagen does not seem to be worried about the safety of me or others that might have the same issue.
A D V E R T I S E M E N T S
- Upper Marlboro, MD, USA