This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I got all types of misfires and fuel pump and electrical problems the car almost has me in car wrecks every time I drive it the speed thermometer jumps up and down causing me to have no push in the gas I have to turn the car on and off on the highway
There is a gas leak by rear tire. The mechanics that changed my tires said it was water. Went for an oil change, and they refused to do it because it's a gas leak. They can't tell where it's coming from.
As I drive the car "hesitates". its almost as if it accelerates and decelerate on its own. As I look online I see there was a recall regarding this issue as its a fuel pump but as I call the dealership they state there is no recall on my specific vehicle.
- Miami, FL, USA
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The contact owned a 2010 Volkswagen Passat. The contact stated when driving at approximately 25-30 mph the engine stalled. The contact stated that the fire emitted from under the hood and within a moment the engine was on fire. The quincy fire department was present and was able to extinguish the fire. The contact stated that the fire department advised that the fire started in the fuel line. The vehicle was towed. The contact's insurance company destroyed the vehicle. The manufacturer was contacted and advised that the vehicle was not included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The failure mileage was 129,000.
The car battery is fine, the car shuts off immediately when pushing on brake, leaks brake fluid, cannot keep running, cannot get to VW to get the current 4 recalls taken care of unless I can pay for towing, can't run because of fuel pump and the apparent issues VW is having already on other 2010 models brake system, this is the same year and it is obvious that the Passat 2010 are having the same issues with the ABS! Volkswagen will not to the vehicle even the issue of inability to drive is due to the recall of fuel pump and the not yet recalled 2010 Passat brakes (ABS), causing it to shut offf. The electrical goes haywire. Sorry for non tech terms but this is what is going on, it immediately says service brakes then shuts off. Brake fluid is leaking, as well as coolant.
02/03 car stall due to defective fuel pump module 02/04 car sent to dealership to perform recall - dealersip advisor confirm recall has been done 02/05 car stalls again - advisor confirm fuel pump module is new and has been replaced - car sent back to dealership upon request of advisor for further investigations 02/06 advisor states thank fuel pump assembly needs to be changed - cost for repairs is $1120 + tax - repair is declined - car is picked up and brought back home 02/07 purchase new thank fuel pump assembly 02/13 new thank fuel pump assembly delivered to my home 02/14 car is sent to repair shop why go to the dealer for evaluation - new thank fuel pump assembly is installed - repair shop confirms fuel pump module has never been replaced - dealership provide apparently new fuel pump module to repair shop go to the dealer - repair shop install new fuel pump module as recommended per recall - car is picked up at the dealership 02/24 car not able to start due to drained battery, faulty fuel pump module 02/25 complain is sent by email to dealership shop foreman frank marcello - no follow up 03/01 car not starting due to drained battery - call shop foreman and left message
The contact owns a 2010 Volkswagen Passat. While driving 70 mph, the vehicle lost power. There was no warning indicator illuminated. The vehicle was able to coast to the side of the road. The vehicle was towed to Volkswagen of alamo heights (located at 1402 ne loop 410 expressway, san antonio, tx 78209, (210) 828-1201) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was notified of the failure and provided case number: 180378267. The approximate failure mileage was 109,982. Consumer stated fuel pump module was in a recall and repaired.
Takata recall. The contact owns a 2010 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 18V148000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. White allen european auto group (648 North springboro pike, dayton, Ohio 45449) was made aware of the recalls and stated that parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Contact states recalls were fulfilled.
The contact owns a 2010 Volkswagen Passat. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. The dealer (East coast Volkswagen, 8756-C us highway 17 bypass South, myrtle beach, SC 29588) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Fuel pump cracks and leaks fuel. Fuel pump resides under rear passenger seat. Fuel pump control module sits on top of fuel pump. Fuel pump control module gets really hot and may ignite leaking fuel"?"
1. takata airbag inflator (psan inflator) - ongoing unfixed recall item 2. fuel pump control module- ongoing unfixed recall item -both items have had recall notices dating back to 2017 and beforehand where fixes have not been available to dealership/repair locations.
There is a recall on the fuel pump for volkwagen Passat August 30, 2017. My fuel pump is not working properly. I have been trying since August to get it replace. I have called Corp several times but they "do not have a fix for it yet" meanwhile I am told by the local volkwagen repair shop my issues with losing power driving is the fuel pump. I can have it fix but I will need to pay for it and I am told it is $2000 and then "try to get reimbursed from Volkswagen". please help!!!!
While driving the vehicle numerous times at various speeds including idling at stop lights/signs, it would sputter as if to shut down and stall. Sometimes, I could "gas" it so it didn't stall, sometimes it would stall. It happened at busy intersections of a stop light and proved to be dangerous when stalling trying to accelerate when light turned green. It sputtered numerous times in third gear, 50ish mph, as if to stall and was very unerving worried it didn't stall in flowing traffic. It finally stopped running and was towed to volkswagon dealership where I hoped they would repair recall, 20ae. Instead, they diagnosed other issues totaling thousands of dollars that I can't afford. I am hoping to have recall fixed before other diagnoses and see if that was the problem. Thank you
There is a known issue with the fuel pump control module. Volkswagen has been aware of this since 8.16.2017. On certain vehicles, there could be an interruption in electrical power to the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle is in motion, which could increase the risk of a crash causing injury and/or damage to property. The solution is to replace the fuel pump control module, however, as of today, my vehicle is still not showing as eligible for this repair, despite the fact that this has been a known issue for more than 8 months.
The contact owns a 2010 Volkswagen Passat. The contact stated that while driving approximately 3 mph, the vehicle stalled and the instrumental panel illuminated. The vehicle was pushed into a parking lot but did not restart. The vehicle was towed to the Volkswagen of panama city dealer (850-763-5495, located at 3605 E 15th St, panama city, fl 32404) where the technician stated that the high pressure fuel pump was faulty and was not covered by the recall. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was made aware of the failure and would look into the matter. The vehicle was not repaired. The failure mileage was about 120,000. VIN tool confirms parts not available.
The contact owns a 2010 Volkswagen Passat. While the vehicle was parked, oil was noticed on the ground under the front of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a loose seal on the motor that caused the leak. The contact stated that the seal needed to be replaced. The vehicle was not repaired because the contact received a recall notice for NHTSA campaign number: 17V509000 (fuel system, gasoline). The parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. Neither the local Volkswagen dealer nor the manufacturer was notified. The failure mileage was approximately 111,000.
The contact owns a 2010 Volkswagen Passat. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Volkswagen Passat. The contact stated that NHTSA campaign number: 17V509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification in October of 2017. The dealer (autobarn Volkswagen of countryside, 6161 joliet rd, countryside, il, 60525) was contacted at 708-354-6600 and stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable for the repair. The contact had not experienced a failure. VIN tool confirms parts not available. Work has been completed, see invoice. Updated 8/22/18
A D V E R T I S E M E N T S
- Nashville , TN, USA