This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Passat. When the steering wheel was turned, the horn inadvertently sounded. The vehicle had to be turned off and restarted to disengage the horn. The contact stated that the failure began after the vehicle was serviced on January 25, 2016 for NHTSA campaign number: 15V483000 (air bags). The vehicle was not taken back to the dealer (Audi boise, 8400 West franklin road boise, Idaho 83709, (208) 377-5400) for diagnostic testing or repairs; however, the contact removed the horn relay. The manufacturer was notified of the failure. The failure mileage was 52,000.
Vehicle has 32,000 miles and airbag light is on. Horn does not work so the vehicle was taken in for the clock spring recall. Horn works but airbag light is still on. Dealer recommends replacing the "passenger occupant detection system" at an estimated cost of $3,000. Called VW customer care and opened a case with them, but because of the time (not mileage) they refuse to offer any assistance with this issue. This is a serious safety issue and should not occur having owned the vehicle 5 years and driven it 32,000 miles.
- Laurel, MD, USA
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- Meridian, ID, USA