This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel pump has gone out. Volkswagen indicates my particular car doesn't qualify under the recall for the recall report 17V-509. This is an obvious issue with the 2009 Passat.
The car has stalled multiple times while driving. Lights pop on and the fuel pump is the error code, along with misfires. I have had at least a dozen or more close calls with the stall out and failure to start up, and at least 2-3 times I have almost been seriously injured or killed due to the stall out. It stalls when its in motion or even when it is parked and is starting up.
The vehicle has issues with the fuel pump, intake & cylinders. I was able to change the fuel pump but noticed online the vehicle has been recalled for these same issues. When turning the car on and driving it turns off and hardening the steering wheel
- Riverside, CA, USA
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Fuel pump cracked, and placement of pump caused gasoline to pool underneath back seat inside the car, right under where my 4 year olds car seat is. Tech started we are extremely lucky that it didnt catch on fire, because it was basically a bomb directly underneath him that could have gone off anytime the car was turned on or running. Only found out about it when I took it to get the fuel pump module replaced, and only found out about that recall when the car started stalling out while driving. It is now at Volkswagen of macon waiting on parts for a $1,000 repair. We are going to get rid of the car because we are not putting my son back in a car where that is even possible.
I am writing to your organization because of the injustice I experienced with a recall at Volkswagen. A couple of years ago I had some issues with my Passat and took it to the dealer. Dealers doing what dealer's gauged me for whatever they could. This year, however, Volkswagen came out with recall for the part which I replaced two years ago. They paid me partially for my our of pocket expenses but my argument to them was that I would not have been at the dealer to be taken advantage of if not for the recall. I initially requested that they refund full labor and one of the parts. But come to think of it both parts are related to the fuel system and now I would like a complete refund.
The contact owns a 2009 Volkswagen Passat. The contact noticed a strong fuel odor inside the vehicle and a fuel leak underneath the vehicle. The dealer (southern Volkswagen greenbrier, 1248 S military hwy, chesapeake, va 23320, (757) 424-4689) indicated that they previously repaired the vehicle per NHTSA campaign number: 17V509000 (fuel system, gasoline) when the fuel pump control module was replaced; however, there was a fuel leak after the recall repair was performed. The dealer indicated that the fuel pump may need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,272.
3 different occasions my car would loose power and shut down on the highway. I had it towed and all three times they stated it was different things and that they had to take steps in replacing good parts to find the bad ones. Just to find out that it was the fuel pump control module that they thought it was the whole time. Now there is a recall on it. Which I have summitted the paper work and they conveniently cannot find. This past weekend my car wouldn't turn over at all when I tried to start it in a parking lot so I had it towed for the 4th time in 2.5years. They are claiming that the engine motor is bad and it would cost $7500 to replace. The technician cannot find any oil leaks nd claim there was only about a half of court of oil in the motor. I had the oil changed less than 2 months prior and both Volkswagen and my mechanic said that there is no way it could of run for that long on half a court of oil and should hold 5.6 quarts. Which leads to the motor eating so to speak the oil. ( a bad engine) although I spent over $20'000.00 on this vehicle and have had all these issues Volkswagen is telling me that they will not help at all with repairing the engine. That I will have to eat the $9000 still owed on the vehicle. Words cannot describe how disappointed I am with the customer service by Volkswagen.
The contact owns a 2009 Volkswagen Passat. While operating the vehicle, a very strong odor of fuel was present inside the cabin of the vehicle. The vehicle was taken to the dealer (North park Volkswagen, 21315 interstate 10 West, san antonio, tx) where it was diagnosed that the fuel pump was faulty. On several occasions, the battery lost its charge. The dealer stated that the battery failure was related to the failed fuel pump. The manufacturer was notified of the failures. The contact was informed that the vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline); however, any other damages caused by the recalled part would not be covered under the recall. The VIN was not available. The failure mileage was 110,000.
Drained my battery all time, turned off in middle the I driving it. For couple months I been experience this situation. First I was came back for work, I was in mays landing area, I was waiting for the light change, when my cart turned off. After several minutes turned on again, I drove for 10 minutes and again turning off. I bought a new battery, my car worked perfectly for 3 day, I was in my job ready to came home when my car never start again.
I received a safety recall from VW in October of 2017. It said there could be an interruption to the fuel pump module. Result could be fuel pump running continuously, resulting in drained battery and/or a not tart condition or cause a lott of motive power while the care is in motion. After contacting them now (June 15, 2018) they have no further information at this time. Is this usual with a recall that seems dangerous?
My Passat fuel pump is using to much gas, ive had to get it towed because check engine light flashing and gas in my oil and replaced injectors, its a 2009 with 80,000 miles. You can also feel the misfire or a hesitant off and on while driving. Ive put around 5,000 mile on it and the check engine light is on again but not flashing.
The company issued a recall for this issue with no remedy. My vehicle experienced this issue prior to the recall and we paid out of pocket for the repair that they recommend however, they will not reimburse us because they have not specified a "repair" on the recall although they do provide a remedy. This is a technicality on their (VW) end to not reimburse customers for repairs that they already know are needed. Prior to the repair we experienced symptoms below. Loss of power while driving and no start. We had no option but to pay for repairs out of pocket. Recall described as: Fuel pump control module VW action code 20ae NHTSA recall number 17V509 start date 08-16-2017 description on certain vehicles, there could be an interruption in electrical power from the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle is in motion, which could increase the risk of a crash causing injury and/or damage to property. Remedy replace the fuel pump control module and relocate it within the vehicle.
The contact owns a 2009 Volkswagen Passat. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The contact stated that the recall repair was exceeding a reasonable amount of time. The dealer (Volkswagen of fredericksburg in fredericksburg, va) informed the contact that the part was not available. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
There is an interruption in electrical power to the fuel pump control module. This resulting in the fuel pump running continuously, resulting in a drained battery and cause a loss of motive power while the vehicle is in motion, this happened today on highway and almost I was going to have a fatal accident. Us. VW and the delar are not taking any action at that regard, they stated today that I pay to the repair and they will emberse me later. Pleas note that there is a recall on the fuel pump control module to solve that issue. Safety risk
This vehicle had catastrophic engine failure due to a faulty cam chain tensioner. This is been known by Volkswagen as a service bulletin was issued in 2011. I was driving on a city St. And had to push the vehicle to the side. The fuel pump and sending units have also failed in this vehicle along with the turbocharger diverter valve which was a defective item. All these items have been known by Volkswagen for some time. The cost of repair on the vehicle has been over $5,000. I believe all these issues should have been a recall item. Failures on some of them have been happening at 20,000 miles. They could pose a safety hazard depending on where you were driving. Volkswagen has denied any reimbursement on most of these items. Had consumers known of these issues the cost would have been significantly less if the defective parts have been replaced. I am currently joining an active class action suit against Volkswagen for the timing chain tensioner.
Tamara recall. Ecp light comes on. The car will stall out. If I let it sit 5-10 minutes it will start up and I can drive for a while, but it's stalling out more frequently. I am afraid to get on the freeway.
The contact owns a 2009 Volkswagen Passat. While driving 30 mph, the power steering failed and the vehicle stalled without warning. As a result, the vehicle was involved in a crash. There were no injuries and a police report was filed. There were no warning indicators illuminated prior to the failure. The vehicle was towed to garvey Volkswagen (483 quaker rd, queensbury, NY 12804, (518) 793-3488). The contact called the manufacturer twice after the crash and was informed that parts were not available, and further testing was needed on the fuel pump. The contact then took the vehicle to an independent mechanic where a new fuel pump was installed. One month later, the vehicle stalled again without warning. The failure mileage was 62,000. VIN tool confirms parts not available.
The contact owns a 2009 Volkswagen Passat. While driving approximately 35 mph, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact turned off and restarted the vehicle. After the vehicle was restarted, the contact began driving and the vehicle accelerated independently without warning. The failure recurred each time the vehicle was fueled. The vehicle was taken to autonation Volkswagen las vegas (6375 w sahara ave, las vegas, nv 89146, (702) 605-5802), but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The part needed for the repair was not available. The manufacturer was not contacted. The approximate failure mileage was 94,036. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Queens , NY, USA