This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle's check engine light came on and stayed on for several days, and the engine started running abnormally, so I took it to a mechanic. The mechanic discovered that the intake manifold needed to be replaced, in addition to other work on the engine and fuel system. I found out that Volkswagen had issued an extended warranty for the intake manifold and fuel injectors of my vehicle's engine. However, although my engine was of the exact same type included in the extended warranty, Volkswagen claimed I was not eligible for warranty replacement since my vehicle's VIN was not included on the extended warranty list. Considering that my vehicle has been well maintained and is only about 5 years old, I believe that the intake manifold problem is related to the problem that resulted in the warranty extension, and my vehicle should be included in the warranty extension. Updated 02/12/15
The contact owns a 2009 Volkswagen Passat. The contact stated that while traveling various speeds, the vehicle suddenly stalled. The contact mentioned that the failure recurred multiple times. The vehicle was taken to the dealer where it was found that the fuel pump had failed. The vehicle was repaired but the failure recurred. The manufacturer was contacted about the failure. The failure mileage was 35,000.
We purchased a 2009 VW Passat brand new in 2009. Since then, we have had it worked on multiple times, all for the same problem! the car shows no warning sign, and all of a sudden it shakes, shuts off, and will not restart. This has happened while driving, as well as when parked and trying to start the car. This is all in regards to defect in the fuel pump system. The fuel pump has been replaced three times, along with fuel pressure sensor, intake manifold, batteries, you name it. This problem began at about 15,000 miles, and two of the repairs were still under warranty. Everytime we have brought it to the VW dealer, it has been the same exact issue. This is an extremely dangerous issue, I was lucky I was not driving on the interstate when this occurred. I am fearful of what could happen, this car is not safe. The issue has not been fixed, and I am unsure how this has not been recalled already. I have read reviews again and again on the same issue with the 2009 Passat models, and other Passat year models have had fuel system recalls as well. Whatever the underlying cause of this, whatever is causing the fuel pump to go bad, or if they are just junk, it is not safe and this issue needs to be investigated immediately. VW will take it more seriously when a life is on the line. Still today, on 6/12/2013, thousands of dollars later, my 2009 VW Passat is once again broke down, not starting, and the fuel pump once again, needs to be replaced. Clearly this is a manufacturer's defect. We bought a brand new car for the safety and reliability value, and this has by far been the most unreliable and dangerous vehicle I have ever owned in my life.
The contact owns a 2009 Volkswagen Passat. The contact was driving 10 mph when the vehicle stalled. The vehicle restarted after the failure. The vehicle was taken to the dealer. The dealer stated that the fuel pressure sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 79,826 and the current mileage was 79,836.
This was a very dangerous experience. After stopped at one traffic light, the engine was total shut down when I press the acceleration pedal. Car stopped in the middle of the road right after the car made the left turn. Then I restarted the engine, it seemed normal, but after only 300 yards when I hit the gas pedal, the engine stalked again. Car just parked in the middle of the road. I restarted the engine again, this time the check engine light was on, and same problem happened after the car barely ran over 400 yards. I finally drove to home with 7 or 8 restarts for 4 miles. Then on May 21, I called aaa to tow my car to a local VW dealer. In the morning of May 22, the dealer's service adviser called me that the high pressure fuel pump was broken and need to be replaced. The cost including diagnose is $873. However, around 4pm in the afternoon, the dealer called again and advised that the replacement of fuel pump does not solve the problem. The dealer has made call to VW for the technical support.
A D V E R T I S E M E N T S
- Falls Church, VA, USA