The contact owns a 2008 Volkswagen Passat. While driving approximately 40 mph, the vehicle lost power, but was able to restart after approximately twenty minutes. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump malfunctioned. The dealer informed the contact of NHTSA campaign number: 17V509000 (fuel system, gasoline) and advised her to call the dealer. The contact called chapman Volkswagen of northeast philadelphia at 866-577-2408 (located at 9371 roosevelt blvd, philadelphia, pa 19114) where a recall repair appointment was scheduled. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

- Philadelphia, PA, USA

The contact owns a 2008 Volkswagen Passat. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (paul miller Volkswagen, 118 morristown rd, bernardsville, NJ 07924, 908-766-1600) and was informed that the remedy was not available. The manufacturer was notified and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Basking Ridge, NJ, USA