This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Volkswagen Passat. While driving various speeds at night, the driver side headlight failed to illuminate. The vehicle was taken to an independent mechanic where it was diagnosed that the headlight wires were faulty and needed to be replaced. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.
We bought this car for my 17 year old daughter. The lights are so bad that it is a danger driving at night. We took it back to the dealer who replaced the regular lights with led lights, slight better but still dangerous. After researching we found that this is a defect and the are many complaints. We took it to the VW dealer who confirmed this is an issue with this car and there is not much we can do about it but replace the entire lighting system which would be very costly. I am worried about my teenage daughter driving this car at night.
Low beams on both sides constantly fail. Have replaced bulbs with many different brands. Failure occurs around every 6 months, go figure. Mechanic stated to replace housing unit would cost between $600 to $800.
I took the vehicle in to have the headlight repaired. Both had stopped working over the weekend due to the insulation becoming brittle and breaking off of both wires to the plug that holds the light bulb. The wires were shorting out preventing the headlights from working. I made a temporary fix by applying electrical tape to the wires that allowed the lights to work. The car has about 120000 miles on it. The service people at West houston VW, [xxx], indicated this is a fairly common problem and the entire headlight assembly will need to be replaced at a cost of about $ 800. I see this as a defect with the wires used for the assembly. I checked on-line and there are numerous reports of problems with the 2006 Passat headlights failing. I contacted VW customer care for assistance and was denied any assistance due to the age of the car and the mileage. They also indicated there was no recall or service alert on the problem. I find this hard to believe since the staff at West houston VW knew exactly what the problem was once we described it to them. It seemed to be a fairly common problem that they have seen with the headlights failing. This is a serious safety issue both from the lack of lights and the possibility of an electrical short that could cause a fire. I have worked for a wire manufacturer and the insulation does not just become brittle and fall off of the wire. There is a manufacturing defect with the insulation on the wire. VW needs to address this issue and issue a safety recall to repair/replace the defective wiring. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I purchased a brand new VW Passat in January 2007. Since then I had to have the hid headlights fixed under warranty three times. In the last week I have now had the drivers headlight and the passenger head light burn out. Thus I have no headlights on vehicle that is less than two years old and has approximately 18,000 miles on it. This is my wife's car and she is almost legally blind in one eye. In my opinion the constant headlight failures (especially both in a two week time frame) represents a serious safety concern. I appreciate you investigation and feedback.
A D V E R T I S E M E N T S
- San Juan Capistrano, CA, USA