This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
New '03 Passat purchased in Dec. '02. Feb. '03 I noticed difficulty with steering when the wheel was turned to the extreme left or right. After several trips to the dealership in which power steering fluid was found to be low and refilled, it was determined that the power steering rack needed to be replaced. In Mar '03, the power steering rack was replaced by Volkswagen under warranty. Nov. '04, I again noticed difficulty with the steering in extreme left or right wheel positions. Dec. '04, VW determines that the power steering rack again needs to be replaced. They claim that there is no larger problem with the car leading to repeated failure of the power steering rack. Likewise, they insist that there is no intrinsic problem with VW power steering racks. However, I find it difficult to believe that two power steering racks from VW placed in the same car in a two year period just happened to be faulty.
- Trumbull, CT, USA
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- Trumbull, CT, USA