This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On August 25, 2007, I was driving my 2003 Volkswagen Passat glx with wife and daughter on the middle lane on hwy 101. The car was stalled suddenly and no sign of anything wrong. I felt no power on the pedal. I turned on the emergency light and slowly pulled it over to the right lane. The hwy traffic was passing with life threatening noise. I stopped the car at the right lane and block the traffic. Finally a police car passed by and called for help. Several police cars came and blocked the whole traffic on hwy101 and one of them pushed my off the next exit. The car was towed to a Volkswagen shop and found the fuel pump was gone. I called the Volkswagen usa and was told there was a recall for fuel pump but my VIN was not in the range. This was a life threading event I would remember it was by Volkswagen. I was a royal customer for Volkswagen and after this event I could not believe I would be one.
The contact owns a 2003 Volkswagen Passat. On March 05, 2005 at 32,000 miles, the engine failed and the vehicle was towed to the dealer. The dealer found a faulty engine speed sensor and fuel pump. The parts were repaired under warranty. In February of 2007, while driving 55 mph, the engine failed again without warning. The vehicle was towed to the dealer and they discovered a faulty fuel pump. The fuel pump was replaced at 90,000 miles, but the vehicle was no longer under warranty. Currently, the engine light is still illuminated. The contact was informed that recall number 06V017000 (fuel system, gasoline:delivery:fuel pump) does not apply to the VIN. The current mileage was 100,000 and failure mileage was 90,000.
: the contact stated while traveling up hill at 25mph the vehicle sputtered and stalled. The vehicle was towed to a dealer where it was determined the fuel pump needed to be replaced. Previously the contact experienced braking problems while traveling at high speeds. There was vibration and grabbing in front end of the vehicle when braking. The vehicle was seen by the service dealer four times. The front rotors, the rear rotors and both control arms were replaced. The problem was corrected by the replacement of these parts for twenty thousand miles and has now returned.
- Gaithersburg, MD, USA
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- Redwood City, CA, USA