The contact owns a 2003 Volkswagen Passat. The contact stated that the vehicle began to smoke and drive sluggish. She continued to drive to her destination and then exited the vehicle. Approximately 20 minutes later, the vehicle began to smoke heavily underneath the hood and in the passenger compartment. The vehicle caught fire from the instrument panel and was completely engulfed within minutes. There were no injuries. A nearby vehicle sustained damage to its passenger side. NHTSA campaign id number 08V156000 (fuel system, gasoline:delivery) was referenced. The current and failure mileages were 64,000.

- Temple Hills, MD, USA

Fuel pump failure while driving on the freeway the car quite running. 1.8 liter turbo in O3 VW Passat. Dealer calls and tells us our VIN number is not part of the recall. To call VW of North America and they should cover it. I talk to a women tell her the same thing as above and she ask me to hold while she submits the claim. She comes back on the line after 45 seconds or so and says that they won't cover it. The VIN number is not part of the recall. I ask to speak to a supervisor. I am told there is no one else I can speak to and this is the finally decision of VW of North America. This is not the first failure for this car. Temperature sensor replaced, brake module replaced twice, the heater core replace, the trip tronic shift replaced, instrument panel replaced, the engine flushed for sludge. Cv boots replaced. They're cracked again after 3 months.

- Riverside, CA, USA

I've spent over $8000 towards VW dealership attempts at fixing the horn, radio, homelink, climate control (A/C and heat) rear passenger side window, heated seats, dashboard panel lights, and defroster flap. VW replaced ABS and brake light module, but only fixed the horn. VW stated they are not responsible even after I paid for them to fix the above problems and they are still unable to determine the cause of the problems. I request reimbursement from Volkswagen for the repair attempts and related expenses. Current vehicle mileage: 127,000.

- Laguna Niguel, CA, USA