This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle would not start on Aug. 26. starter cranked but engine failed to turn over and start. Dealer diagnosed as fuel pump failure. Vehicle has approximately 88,000 miles. We were informed manufacturer VW has recalled fuel pumps for this make and model year (2003) but not this particular VIN. We also understand VW originally limited recall to an even smaller batch of vins. We believe the fuel pump defect is more extensive than VW is willing to acknowledge. The repair is currently not under warranty and will cost our family approximately $655 to repair, plus towing and car rental costs. We are lucky the failure occurred during a cold start and not on the road, where we could have been stranded in a desert, a storm, or the middle of an intersection with oncoming traffic. This is a major safety concern. After dealer claimed to have fixed problem on Aug. 29,2007, we took the vehicle home and it again failed to start, or even crank. Dealer has towed it back and is reviewing. Updated 01-15-08. The consumer stated the second failure was diagnosed as a failed battery. Updated
- Felton, CA, USA
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- Felton, CA, USA