This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was letting my car run for a couple of minutes for the AC to cool down the car and I went into my house. When I came out about 2 minutes later, there was a large puddle of gas under the car in front of the right rear wheel and gas was running down the driveway all the way to the street. I immediately turned off the car and the gas stopped pouring out from under the car. I was lucky the car, my house or I did not go up in flames.
Headlight pigtails have melted, fuel pump has gone, and the plastic reservoir peice from my coolant pump has melted off driver side wiper arm bar has malfunctioned
I purchased a 2002 Passat W8 4-motion, having only 126,000 miles on the odometer, in October 2017 often after refueling the vehicle, I would notice the faint scent of gasoline. Upon investigating where the gasoline smell was originating, I found it had developed a very large fuel leak from which fuel could be seen dripping on the forward, left side of the fuel tank. After performing some brief research, I found that there was a recall on the Passat 4-motions, dated April 2008, in regards to a ventilation valve on the fuel tank. I promptly made a appointment with my local VW dealer for Dec 4th. On December 6, 2017, I contacted the dealership asking jay, the service manager at the VW dealership, if they found the vent valve to be leaking. I was told that the valve was in fact leaking at the bonded valve point. After hearing nothing the next two days, I received a phone call from VW stating that they found the under-body damage to be the cause of the leak. I requested to see the pictures of the damage so that I could examine them myself. On December 11, 2017, I received the pictures from the service manager showing the heat shields surrounding the tank to have some brush marks and to be disfigured a bit. Please keep in mind, this was a known issue in the early 2000's, and the vehicle is now 15 years old with 127,000 miles on it and the recall had been completed. This "damage" would not lead to a fuel tank leak as the fuel tank itself was not damaged. Very upset, I wrote to the regional case manager on Dec 11, 2017 with my thoughts on the damage and to get more details on the case. I have yet to receive a response.
When fuel tank has approximately 8 gallons or more, fuel pours out from under the rear driver's side about two feet from the outer kick panel. Noticed there was a recall and vwoa said that my VIN does not qualify for the recall despite my explaining that the problem is identical to other complaints on vehicles that were recalled. This was at 118K miles and it happened to the previous owner arround 80K.
The gas tank is leaking on the upper side behind the rear seats when is full. I think Volkswagen recalled some vehicles for the same problem in the past.
- Stockbridge, MA, USA
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The contact owns a 2002 Volkswagen Passat. The contact stated that the vehicle experienced a fuel leak. Upon further inspection, the contact noticed that the fuel leak originated near the rear of the exhaust. The vehicle was taken to an independent mechanic where it was confirmed that there was a fuel leak in the vehicle coming from the top of the fuel tank. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number: 08V156000 (fuel system, gasoline); however, the VIN was not included. The failure mileage was approximately 130,000.
Report receipt date: Apr 07, 2008 NHTSA campaign number: 08V156000 component(s): Fuel system, gasoline when fuel tank is more than 3/4 fuel a fuel smell appears inside the vehicle. A prior recall was done for a heat shield, fuel line and 4motion fuel tank vent valve for inspection and replace as needed. These seem to fail again. Most dealers mark recall as performed without a leak and when the leak actually occurs they try to deny the issue as performed already. This needs to be addressed so that owners of lower mileage vehicles ( under 150000) can get the repair fixed under a recall that has been on the vehicle prior.
I started my car and proceeded to drive down around city streets for about 5 minutes. I was going speed limit(25-30 mph) during a cool night(60). I stopped at a red light and then my temperature gauge spiked(car was slightly below normal temperature prior(190; according to gauge); this gauge spike was followed by a battery indicator light which simultaneously cut off my engine. My car became immobile and I lost brake and steering function. However, my radio and car lights still worked! luckily there was no surrounding cars and my parking brake was functional. I then turned off the car, waited a few minutes and attempted to turn over the engine once more. It did start however I am worried this may happen again under less forgiving circumstances.
First time I filled tank fuel full with fuel and fuel tank started to leak. I send the car to Volkswagen dealer nd they found a crack on welded part of the tank, where two parts of the fuel tank are weld together. If fuel tank is less than 3/4 it does not leak but if it is full leak. I call Volkswagen and they told me than the car is two old and with too much of the miles to be covert from any recall so they will not pay for fuel tank replacment and they do not support the safety of any car above 100,000 miles are older than 10 years. I payed $2154 for the replacement of the fuel tank. Dealer gave to me the cracked tank, I asked for it, and I have it I my garage.
After filling my vehicles gas tank and I was smelling a potent gas odor and it went away after a few miles. When arrived at my hotel as I was away on business, I parked the vehicle for the night. The next morning when I woke up there was a large puddle of fuel under the rear of my car. I can no longer fill the tank more than half way or this same issue happens. I saw that there was a recall and I was never informed of the recall by the manufacturer, I would like to have this issue resolved with no out of pocket costs to me.
The contact owns a 2002 Volkswagen Passat. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who inspected the vehicle and stated that there was a small fuel leak on the filler neck. The vehicle was included in the recall associated with NHTSA campaign id number: 02V026000 (fuel system, gasoline:storage:tank assembly:filler pipe and cap); however at time of inspection, there was no fuel leak. The manufacturer was made aware of the failure, but stated that the statute of limitations for the recall had passed. The failure and current mileages were 90,000.
I bought a Volkswagen Passat 2002 from a local dealer. The vehicle came with no warranty. The day I got the vehicle I filled the car with full tank of gasoline. I parked the car outside my apartment and next day when I checked there was gas leaking from the car. This happened like for 4 days and when the fuel in the car reduced to half of the fuel tank capacity it stopped. I thought it should be some sort of leak which stopped by itself. But next time when I did a full tank re fill again the gasoline started leaking. Even this time it stopped after the fuel in the car reduced to half the tank level. I called up Volkswagen customer care to get this fuel tank replaced as per NHTSA action number : PE08008. They told the fuel tank was replaced in June 2011. Its just a year and again it is happening the same. They didn't give me the information were it was replaced and told it has crossed 1 year of warranty period and they cant help. But here it just 11 days from June 2011 and the fuel tank was spoil yet again. I request you to take this appeal of mine and get this fuel tank replaced for me. This is a matter of safety. If it was something else I wouldn't have worried but here this is fuel leaking from fuel tank. Small burst of fire or spark inside or outside the car can be very dangerous. Even the leaking fuel mite get ignited while the car is traveling for a longer period in summer due to heat.
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- Marietta, GA, USA