The contact owns a 2002 Volkswagen Passat. The contact stated that her vehicle was a lemon when she purchased it in 2002. Water enters the vehicle from the sun roof whenever it rains. She received a recall notice, but the vehicle was not repaired according to the recall. The vehicle was taken to the dealer more than fifteen times, but it has never been repaired. The failure mileage was 500 miles. Updated 8/24/09 the consumer was told the water leak was coming from the after market speaker. The headlight tail light and fog light bulbs were replaced. The check engine light illuminated and the coolant bottle had a hairline crack. The heat in the vehicle was not working properly. The technician discovered the heater core had a blockage. The water pump was leaking. Both outer cv boots were replaced. There was a large evap leak at the purge valve which was replaced. The cruise control light was on. The right side valve cover gasket was leaking oil and the alternator was replaced. Updated 08/26/09.

- Hampton, VA, USA

The check engine light came on while vehicle still under warranty, but the dealer said there was nothing wrong. After owning the car for one year the transmission had to be replaced. But it still transmission not work properly.. it jumped into gear. Also, the engine air bag, and thermostat lights kept coming on. One week ago, the car wouldn't start. Replaced the battery, and a few days after that it wouldn't start again. Currently, the dealer insisted it needed a new alternator, and F warranty expired. In order to get to the original problem, it would cost $1100.

- Richmond, TX, USA