This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer concerned that the 2002 VW Passat are equipped w/defective rear brake pads. The faulty brakes caused the vehicle to vibrate while braking. Since brakes are not warranty item the consumer was responsible for service fee associated with replacing them.
Brake failure at 22,000 miles. My car was just under 2 years old with 22,000 miles when I was told that I needed new rear brakes. The car was redesigned with "soft" brake pads to reduce noise, so this is considered "normal wear". no it isn"T! also, the rotors must be replaced when you put on new pads; they cannot be machined. This car is designed to have pads and rotors replaced every 22,000 miles! this is unacceptable service and disgraceful design.
- Owings Mills, MD, USA
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- Unknown, DC, USA