This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes problems - less than a year old, if drive 40 mph and up, and if the brake pedal is applied, the vehicle would accelerate for a brief second before it decelerates (very scary and dangerous). Four years old: ABS lights on and if the brake pedal is applied, the vehicle would shaking. Reported to Volkswagen, but no cares has taken. Seat belts problems: Two and half years old: Front passenger seat belt doesn't recoil.
I have a 2001.5 Volkswagen Passat. When the car was under warranty (around 15,000 miles), the seatbelt mechanism was retracting very slowly so I took it in to be repaired, which they did do at no charge. The car is now out of warranty and I'm again having the same problem. I called the dealer and they said it could be repaired at my cost. Is this considered a safety issue and should they repair it at no charge?
- Medina, OH, USA
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- Lowell, MA, USA